Terms & Conditions
Valid from January 1, 2021
Good Albania | Tour Operator
The tour operator for your trip is Good Albania. Rr. Todi Shkurti, 2/20, Tirana, Albania, VAT
number L92419019D. The services provided are taxed in accordance with the Republic of
Albania Law. In the following text Good Albania is referred to as “Company” or “GA”.
Unless otherwise noted, all prices are in Euros.
Prices
Our group tours are priced based on double occupancy and a stated minimum number of
clients (usually four people) yet are guaranteed to operate with a minimum of two people
with an applied supplement. If a tour has less than the minimum required within 30 days of
departure, a supplement fee is charged for smaller groups to cover the fixed costs of the
trip.
Price inclusions vary and are listed on the detailed itinerary for each tour. Price does not
include: international airfare, airport taxes, visa fees, any items of a personal nature,
additional expenses resulting from the delay or extension of a trip due to weather, political
disputes, sickness or other causes beyond our reasonable control. Tipping your driver and
guide at the end of the trip is normal, but entirely at your discretion.
If you are traveling solo and would like to share accommodations, we will match you with a
roommate of the same gender if one is available. If you prefer a private room, a supplement
fee is charged.
Transfers: Clients may transfer to other group tours offered by GA for an administrative fee
of €50 per person by notifying us no later than 90 days prior to the departure date of their
booked trip. Price of changed tour applies.
Prices – Custom Tours
Designing a custom itinerary is time-consuming, therefore we request a €100 development
fee which will be credited to your invoice. Should you decide not to book the tour, the
itinerary—with details and current flight/train schedules—is yours to keep. The credit offer
remains should you decide to book this itinerary with us at a later time. While there is no
time limit, the original price quoted is subject to change.
Refunds & cancellations
If you cancel your reservation, the cancellation fee schedule below will apply. If you are
booked in a double/twin room and your roommate cancels his or her tour more than 45 days
prior to departure, you will be responsible for paying the single supplement fee. If you
choose not to travel, but fail to cancel your tour prior to the departure date or if you return
home before the scheduled completion of your tour, you will not be eligible for any refund or
reimbursement from GA for any unused portion of your trip or costs incurred by leaving your
trip early.
Cancellations must be submitted via email through [email protected].
For all cancellations made 45 days or more prior to the commencement of the tour, all
amounts already paid to the Company shall be reimbursed to the Client, less the booking
and bank transfer fee. For later cancellations, the Company shall apply the following policy:
– Less than 45 days but more than 30 days prior to departure: The Company refunds 50% of
the payment made.
– Less than 30 days but more than 10 days prior to departure: The Company refunds 30% of
the payment made.
– 10 days or less: No refund.
Group travel requirements
Our tours are guaranteed with a minimum of two people. GA reserves the right to cancel any
trip due to inadequate sign ups, which makes the trip economically feasible to operate.
Notification will be given at least 45 days prior to departure.
GA reserves the right to reschedule or cancel any tour that has an insufficient number of
travellers up to the Tour Finalization Date (30 days prior to tour departure). If an insufficient
number of travellers registers for your tour (not applicable to Private or Customized Tours),
you may choose another tour and/or departure date with a sufficient number of travellers, or
cancel your tour without penalty. You will be responsible for all costs associated with
independent travel arrangements.
Itinerary variations & holidays
If improvements can be made to tour itineraries or unforeseen circumstances necessitate
changes, GA reserves the right to amend, adjust, or alter itineraries. Due to local or national
holidays, seasonal hours of operation or availability, special events and/or peak harvest
seasons, access to certain facilities and attractions including, but not limited to, vineyards,
museums, historical sites, or stores may be limited. On such occasions, and whenever
possible, itinerary adjustments will be made by GA to minimize traveller inconvenience.
Health & capabilities
The pacing and physical requirements of GA tours vary by itinerary. We recommend that you
select a tour that is suitable to your physical capabilities. Certain tours require considerable
walking and may pose difficulties for travellers with disabilities or impaired mobility. For
example, many historic sites are only accessible on foot and involve stairs or inclines. Roads
may be narrow and winding, often making it impossible for buses to drive up to your hotel. In
addition, service providers may not have the infrastructure to make special provisions or
accommodate special equipment that may be required. For example, GA frequently uses
small, family-owned hotels that may not have first-floor rooms or elevators available. In
these cases, GA might be required to arrange accommodations for disabled passengers in a
separate hotel at an additional cost. For these reasons, you are required to disclose to your
Tour Consultant any physical disabilities or limitations prior to reserving your tour so GA can
help you determine the appropriateness of the selected itinerary. GA representatives are
available to discuss any specific accommodations that disabled passengers might request
and whether such requests can be reasonably arranged. GA reserves the right to decline any
tour participant whose condition, in our opinion, or in the opinion of a third party providing
services on the tour, may affect the health, safety or tour experience of other travellers.
Our hotels
Hotels listed on our website are used on many departures, and are representative of the
quality GA uses. Other hotels will be comparable to those shown. Typically, a twin room will
have two single beds placed side by side. Also, single rooms tend to be smaller than twin
rooms, and may not have as desirable a location within the hotel. In the Balkans, it is
standard policy that hotel rooms are not available for check-in before mid-afternoon.
Final Tour Documents
A final trip packet will be mailed approximately 30 days prior to departure. This will include a
final itinerary, hotel contact list, Tour Leader Details and any final reminders.
Release & Agreement
I (or parent or legal guardian if enrollee is under 18 or a minor under any other applicable
law) am an enrollee on a Good Albania Tours and understand and agree to the following:
1. I acknowledge and understand that my tour is operated by Good Albania. Rr. Todi Shkurti,
2/20, Tirana, Albania, VAT number L61802040M.
2. Good Albania and their affiliated companies, partners, and any companies acting on their
behalf, along with their officers, directors, employees, agents, and authorized
representatives (collectively referred herein as “GA”) do not own or operate any entity which
is to or does provide goods or services for my tour, including for example hotels;
arrangements for, ownership of, or control over houses, apartments, or other lodging
facilities; tour directors; airline, vessel, bus, or other transportation companies; visa
processing services; providers or organizers of optional excursions; or food service or
entertainment providers. I acknowledge that all such persons and entities, specifically the
Tour Director assigned to my tour, are independent contractors and not employees of or
employed by GA. As a result, GA is not liable for any negligent or willful act or failure to act
of any such person or entity, or of any other third party.
3. Without limitation, GA is not responsible for any injury, loss, or damage to person or
property, death, delay or inconvenience in connection with the provision of any goods or
services occasioned by or resulting from, but not limited to: acts of God; force majeure; acts
of government; acts of war or civil unrest, insurrection or revolt; strikes or other labor
activities; criminal, terrorist or threatened terrorist activities of any kind; overbooking or
downgrading of accommodations; structural or other defective conditions in houses,
apartments, or other lodgings (or in any heating, plumbing, electrical or structural problem
therein); mechanical or other failure of airplanes or other means of transportation or for any
failure of any transportation mechanism to arrive or depart timely or safely; dangers
associated with or bites from animals, insects or pests; sanitation problems; food poisoning;
epidemics, or the threat thereof; disease; lack of access to or quality of medical care;
difficulty in evaluation in case of a medical or other emergency; or any negligent or willful act
or failure to act of any third party, or for any other cause beyond the direct control of GA.
4. I agree to release GA, my Group Coordinator (if applicable), and my Tour Director (the
“Released Parties”) from, and agree not to sue the Released Parties for, any and all claims,
of any nature related in any manner to my participation in a GA-sponsored tour, including,
but not limited to, claims for negligence, breach of contract, breach of express or implied
warranties, negligent or wrongful death or any statutorily based claim. I hereby
unconditionally and unequivocally waive any and all claims and demands for all damages,
losses, costs and expenses of any nature whatsoever (including attorneys’ fees) on account
of or arising out of any and all personal injury, death, bodily injury, mental anguish, emotional
distress, property or other damage that I may suffer from any cause whatsoever related in
any way to my participation in any GA-sponsored tour. I further agree to release and hold
harmless the Released Parties from any and all decisions to cancel, modify or delay the tour
as a result of acts of God, war (whether declared or undeclared), terrorist activities or threats
of terrorists activities, instability in a destination country, incidents of violence, public health
issues or quarantine or threats of public health issues, substantial currency fluctuations,
strikes, government restrictions, fire or severe weather conditions, or any other reason that
makes it impossible or commercially unreasonable in the sole opinion of GA to conduct the
tour.
5. I understand that travel in the Balkan region nations is not similar to travel in developed
countries. Tours can involve inconvenience and risk, including, but not limited to, forces of
nature, geographic and climatic conditions, different hygienic standards, infrastructure
problems (including road maintenance, transportation delays and accommodation
condition), civil unrest, vandalism, crime, political instability and terrorism. Medical services
or facilities may not be readily available or available at all during all or part of a tour and, if
available, may not be equal to standards in my home country. I further understand that
different parts of the world present unique health, disease, and safety concerns, and I agree
to review any specific risks related to my destination by visiting the World Health
Organization’s international travel and health website at www.who.int/ith/en/. I assume all
risk of bodily injury, death, emotional trauma, property damage, inconvenience and/or loss
resulting from negligence or any other acts of any and all persons or entities, however
caused, including, but not limited to, those risks mentioned above. It is my intention fully to
assume all of the risks of travel and participation in the program and to GA from any and all
liabilities to the maximum extent permitted by law. I agree that this Release applies to and
binds myself and any minor child who I am enrolling as a parent/legal guardian, along with
all personal representatives, executors, heirs, and family.
6. GA shall have no responsibility for me whatsoever when I am absent from GA supervised
activities or for non-supervised activities.
7. My tour begins with the takeoff from the GA arrival airport and ends with my departure
from the final accommodation arranged by GA on my itinerary and does not include flights
between cities.
8. I understand and agree that GAT reserves the right to refuse or cancel my reservation at
their sole discretion. In such event, standard cancellation guidelines as outlined in the
Booking Conditions apply.
9. I agree to abide by GA’s regulations and the directions of my Tour Director and GA’s
personnel during my tour. I understand and agree that GA may dismiss me from the tour at
any time and at my sole expense for the failure to follow such rules or directions or for any
other reason that GA deems in its sole discretion requires my dismissal from the tour. I
understand that in the event I am dismissed from the tour for any reason, I waive the right to
a refund of any part of my program price, and that GA may then send me home at my own
expense. GA is not responsible for arranging my transport home.
10. I agree to abide by all local laws when abroad. I understand that if I abuse or disobey
such laws, even unintentionally, I waive my right to a refund of any part of the program price,
and GA may send me home at my own expense. I also understand that should local
authorities be involved, I will be subject to the laws of the country I am visiting.
11. I understand and agree that if I become ill or incapacitated, GA and its employees may
take any action they deem necessary for my safety and well-being, including securing
medical treatment and transporting me home at my own expense. GA retains the right and
has my authorization, in its sole discretion, to contact my emergency contact(s) with regard
to health issues or any matter whatsoever that relates to my tour. In the event of a medical
emergency, GA will attempt to cause appropriate treatment to be administered, and I
authorize GA to do so. GA, however, makes no warranty that it will be able to cause effective
(or any) emergency treatment to be administered and GA will not be responsible for
monitoring any health care that I may necessitate.
12. I understand and agree that GA has the right to make changes in tour itineraries and
departure dates, and to modify transportation arrangements, including the use of substitute
airlines. In the event of such changes, refunds will be given only in accordance with the
provisions of the Booking Conditions supplied herewith.
13. I understand that prices are subject to unforeseen surcharges or price increases due to
currency, fuel, etc., which, if imposed by airlines or other suppliers, will be separately billed
prior to final payment date.
14. I understand that it is my responsibility to secure the necessary travel documents (e.g.,
passport and visa[s]) for all locations on my tour (including locations visited during transit).
Failure to do so does not constitute grounds for a refund except according to the refund and
cancellation guidelines as outlined in the Booking Conditions.
15. GA is not responsible for loss of passports, airline tickets, or other documents, or for
loss of or damage to luggage or any other passenger belongings.
16. I understand that I will be required to pay for any phone calls or incidental personal
expenses that I incur at hotels, as well as for any damage I cause to hotel rooms, buses or
other property.
17. I represent that I understand the pacing, content, accommodations, and other aspects of
the tour upon which I have enrolled, and that I have discussed with GA any limitations that
may make it difficult or impossible for me to participate in this tour as designed.
18. I understand and agree that this Release & Agreement and GA’s Booking Conditions
constitute the entire agreement between GA and me with reference to the subject matter
herein, and I do not rely upon any promises, inducements or agreements not herein,
including but not limited to any oral statements made to me by any agents or employees of
GA. This agreement may be amended or modified only in writing, signed by both parties. The
waiver by GA of any provision of this agreement shall in no way affect the remaining
provisions of this agreement, and this agreement shall be interpreted as if such clause or
provision were not contained herein.
19. I understand and agree that this agreement shall be governed in all respects, and
performance hereunder shall be judged, by the laws of Albania applicable thereto. In the
event of any claim, dispute, or proceeding arising out of my relationship with GA, or any
claim which in contract, tort, or otherwise at law or in equity arises between the parties,
whether or not related to this agreement, the parties submit, attorn to and consent to the
exclusive jurisdiction of the laws and regulations of the Republic of Albania.
20. I understand and consent that GA may use any photographic, film, digital or video
likeness taken of me, any of my comments while on a Good Albania tour, any of my
photographic, film, digital or video content shared by me with GA through any form for future
publicity or marketing without compensation to me and to also use my contact information
for future GA promotions.
21. I understand that my enrolment on tour with GA is not complete until I have signed and
agreed to the Booking Conditions and this Release & Agreement. By agreeing to this Release
& Agreement and Booking Conditions on behalf of other travellers for whom I am completing
the enrolment process, I warrant that I am authorized to act on behalf of such individual(s)
and I acknowledge and affirm that GA’s reliance on my authority is reasonable. I agree to
indemnify and defend GA for any claims arising out of any violation of this warranty.
22. GA will process your personal data in compliance with applicable data protection
legislation for the purposes of completing your enrolment, customer service, the purchase of
an offered travel protection plan, and providing you with the products and services related to
your tour. This may entail sharing your personal data with corporate affiliates, claims
handlers, insurance providers, Group Leader and other business partners. We have put
appropriate safeguards in place for such transfers of your personal data, including the
standard data protection clauses adopted by the European Commission.
We will only keep your personal data for as long as it is necessary for the purposes for which
it has been collected or in accordance with time limits stipulated by law and good market
practice, unless further retention is necessary for compliance with a legal obligation or for
the establishment, exercise or defense of legal claims. If you have questions about the
processing or use of your personal data, would like to have a copy of the information GA
holds about you, or have inaccurate personal data corrected or erased to the fullest extent
required by law, please contact us at +355 67 66 46146.
