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Contract of Services

A service contract with Servicios Turisticos Guatetemala, GTM Tour Guide & Travel Services and/or Corporación de Servicios Turisticos Pineda, S.A, is initiated only if the company has issued a confirmation document. This takes place after our company receives full payment of the previously sent quotation.

Quotations

The quotations are elaborated in a very detailed way, although, in spite of this, sometimes for operational reasons we reserve the right to change the order of the activities in the itinerary or route. These changes are very rare.

Cancellations and Refunds

You may cancel your tour, package or excursion at any time provided you send us a written notice of cancellation by the person who purchased the service to our email [email protected]. The following scale will apply to cover administrative expenses and services prepaid by us:

• If cancellation is received 35+ days prior to departure, a full refund is offered
• If cancellation is received 34-16 days prior to the estimated arrival date at the first destination on your itinerary, refund will be subject to a penalty of 30% of the total cost of the tour, package or excursion.
• No refund will be made if notice of cancellation is received 14 days prior to the estimated date of arrival at the destination, or in case of no-show(s) or cancellations made during the trip.
• No refunds can be made for airline tickets that have been issued as part of the tour, package or excursion.
• During peak seasons, GTM Tour Guide & Travel Services, reserves the right to modify cancellation policies, in the event that our suppliers apply additional penalties to those already mentioned above.

We may change the name of your reservation or transfer it to another person if any of the following reasons apply:

• For personal illness, serious illness of a relative or force majeure.
• The purchaser or the person to whom the reservation is to be transferred pays the full amount of the services before the transfer is authorized by us and that the transfer complies with all the conditions of the tour, package or excursion you have booked.

Your notice of name transfer must be sent in writing 28 days prior to your departure, together with full details of the person who will be taking your place.

The transfer will be subject to any additional charges GTM Tour Guide & Travel Services may incur.

Cancellation by GTM Tour Guide & Travel Services

• If the number of passengers for groups or individuals is not filled as stipulated in the quotation, the following options may be taken: cancel the departure and offer the full refund paid, or apply a supplement with the prior approval of the passenger.
• If the client or passenger incurs in illegalities, such as: seeking or asking for drugs. Promote, encourage or stimulate the trafficking of minors, where the company will immediately terminate the business relationship and immediately notify the authorities.
• Alterations made by you
• We will do our best if you need to alter anything after the confirmation has been made, subject to any extra cost.

Alterations made by GTM Tour Guide & Travel Services

We reserve the right to alter the Itinerary taking into consideration the best interest of our passengers. We are not responsible for delays or cancellations caused by force majeure or any cause beyond our control, such as a natural event.

Occasionally we have to make some changes (including price changes) due to flight cancellations, change of itinerary or force majeure. 

Force majeure are circumstances that are beyond our control and have consequences, which neither we nor our suppliers can avoid. Examples of force majeure are: earthquakes, war, riots, strikes, terrorist activities, industrial disputes, natural disasters, fires or adverse weather conditions such as hurricanes.

Liability

GTM Tour Guide & Travel Services and its suppliers are not responsible for accidents on route, theft, losses, illness, assaults, etc. We always recommend that you take out travel insurance before you travel. Any dispute will be handled by the laws of the Republic of Guatemala.

Travel Insurance

Before leaving your country it is essential to take out travel insurance.

Breakdown of Tour or Package Quotes

The details of the individual costs that make up the total quote are confidential between us and our suppliers. Therefore, we cannot provide details of individual costs.

Risks

Some of our services may require physical activity and in certain areas may have additional risks of illness or injury. All clients must be in good health to be able to participate in all physical activities that are necessary for the particular service contracted. If any client has any doubts, please ask us so that we can advise you on the service to be contracted.

Behaviour

If you are participating in a group tour you must comply with the instructions of the guide or our representative, especially regarding the safety of the group. Our guide or representative has the right to ask any passenger to leave if he/she does not comply with the safety rules for the passenger's own good and for the good of the other members of the group. 

If you participate in a group or private tour, it is strictly forbidden to ask the guide or driver for: drugs, prostitution or support to extract national patrimony, by doing so our commercial relationship will be terminated and the authorities will be notified.

Children Rates

Depends on the service. Please ask for quotation.

Does not include:

Meals, except where specified. Tips for driver, guides, porters, waiters and waitresses. Also, personal expenses such as: laundry, liquor, beverages, telephone calls, etc. National airport departure tax (20 quetzales) and international airport departure tax (USD30).

International Air Tickets

GTM Tour Guide & Travel Services does not sell international airline tickets via internet. Our online reservation system is only for booking domestic flights. All international tickets, if applicable, must be requested separately and PAID for immediately to be confirmed. All international airline tickets must be re-quoted before payment.

Payment for transfers, tours and excursion services

Payment for services occurs after you have accepted the itinerary and quotation and our terms and conditions.