Booking Conditions
We at Epos Travel & Tours, a licensed Travel Agency (GNTO license No. 1246E60000046801), located at 8 Afon Georgiou St., Tripolis Greece (hereafter referred to as “we” or “us”), have set as our high priority to provide our customers pleasant and enjoyable holidays and our staff will make a great effort to succeed.
In case of problems arising during the holiday, please report to the staff immediately so that any problem can be remedied on the spot.
In any case, our good cooperation should be based on certain rules and conditions known in advance.
These Booking Conditions, together with our privacy policy and any other written information we brought to your attention before we confirmed your booking, set out the details of your booking with us.
Please read them carefully as they set out our respective rights and obligations. They form the basis on which bookings are accepted by EPOS TRAVEL & TOURS.
By purchasing a ticket and participating in any of these Tours, you will have accepted the terms mentioned below.
Also, by making a booking, the first named person on the booking (“the lead name”) agrees on behalf of all persons detailed on the booking that:
1. He/she has read these terms and conditions and has the authority to and does agree to be bound by them;
2. He/she consents to our use of information in accordance with our Privacy Policy;
BOOKING AND PAYMENTS
Bookings for our tours are registered online.
Participants are responsible for providing accurate information during the booking process.
When you make your booking you must pay the relevant deposit as specified at the time of booking. A contract between you and Epos Travel & Tours will come into existence once we confirm your booking upon receipt of the relevant deposit and issue a receipt or an invoice, either on behalf of ourselves or the supplier in question.
Bookings of: ONE DAY – TWO –THREE – FOUR DAYS TOURS and Cruises are confirmed upon the receipt of the full tour rate.
Multi-Day tours (Epic tours) and Self-Drive tours are confirmed upon the receipt of the relevant deposit, which is 40% of the total cost mentioned on the related Tour’s booking form. If we cannot accept your booking, we will return any payment to you within four (4) working days. The balance payment for those tours where a deposit is payable is due 40 days before the commencement of the tour. If you fail to make full payment by the stipulated deadline, we shall be entitled to treat your reservation as cancelled.
If, for such tours, you book within 40 days of departure then the full amount must be prepaid.
Prices are based on known costs in April 2018 and are subject to change without notice. Prices listed on epos travel-tours site are per person unless otherwise specified.
Any traveler who is referred to us by a previous traveler will be entitled to a discount of 5%. Also return travelers are offered a discount of 10% on all tours. Please inform us of this before your tour is paid in full, as we will not process any refunds based on referral discount after the tour is paid in full.
Epos Travel & Tours provides fast, detailed responses to your questions 24 hours a day. We also offer a Frequently Asked Questions (FAQ) section that answers the most commonly asked questions.
CANCELATION POLICY
2a. CANCELATION BY THE CUSTOMER
If you or any other member of your party decides to cancel your confirmed Package you must notify us in writing. Your notice of cancellation will only take effect when it is received in writing by us at our offices or by email (when you receive an email response confirmation from us). Since we incur costs in cancelling your arrangements, you will have to pay the applicable cancellation charges up to the maximum shown in the table below (the cancellation charge detailed is calculated on the basis of the total cost payable by the person cancelling).
Period before departure within which notice of Cancellation by you is received Cancelation charges/fees
60 days or more before departure 20%
30 – 59 days before departure 40%
15 – 29 days before departure 75%
14 days or less before departure 100%
Please note that certain arrangements may not be amended after they have been confirmed and any alteration or cancellation could incur a cancellation charge of up to 100% of that part of the arrangements, in addition to the charge above.
If the reason for your cancellation is covered under the terms of your insurance policy, you may be able to reclaim these charges. We will deduct the cancellation charges from any monies you have already paid to us.
2b. CANCELATION BY THE COMPANY
Please note that all multiday Tours are still subject to final confirmation. We shall endeavor to notify you, at least 14 days before the scheduled departure date, if, due to any unforeseen circumstance(s), any Package Tour arrangement cannot be finalized, needs to be changed by us or your reservation has to be cancelled. In such case, we may, but shall not be obliged to, recommend alternative Package Tours to either the same or another destination. Please note that additional charges may apply for such alternative Package Tours and you will be advised accordingly of all such charges before having to make any election. If no alternatives are offered or should you decide not to accept any alternative offered, we will fully refund all payments received from you for the Package Tour (without interest), in full discharge of our obligations to you.
REFUND POLICY ON UNUSED PORTION OF PACKAGE TOUR
No refund, either in full or in part, will be made with respect to all arrangements for accommodation, meals, sightseeing tours or other services which are included in the Package Tour fare but not utilized by the traveler, or where the traveler amends, cancels or otherwise varies such arrangement after commencement of the Package Tour. If, after a Package Tour has departed, any service(s) in the itinerary cannot be fulfilled or any change(s) to the itinerary are necessitated for any reason(s) beyond our control, especially during peak seasons or upon the occurrence of a force majeure event, such as an act of God, earthquake, fire or other natural disasters, weather conditions, war, civil unrest or terrorist attacks, government or legislative actions, strikes and labor unrest, diseases or pandemics, compulsory quarantines, or other similar event(s) (“Force Majeure Event”), we reserve the right to make reasonable changes to the itinerary, but shall try -where possible- to arrange for the provision of a comparable alternative service. Any additional expense resulting from such changes shall be payable by you and any resulting saving will be refunded by us to you. Should you reject our offer of an alternative service, we shall not be obliged to refund any fee paid by you in respect of the unfulfilled service(s), but may do so, on a case-by-case basis.
TRANSFER OF BOOKINGS
If you are prevented from taking your holiday you may (as long as this is not less than 15 days before departure), find another person to take your place. This right of transfer is subject to a fee of EUR 50.- per person. Both yourself and the transferee shall be liable to EPOS TRAVEL & TOURS for the payment of the balance, together with any additional charges imposed by the suppliers providing the component parts of your holiday. You are not permitted to transfer your booking to another tour.
In the event that the reservation should be transferred to another person, -provided it is more than 15 days before the departure date of the tour- remember it’s subject to submission of a new booking form sent via email,
Important Note: Most airlines do not allow name changes or cancellations after the tickets have been issued, or in the case of the low cost airlines, once the names have been provided at the time of booking. In this particular case the fee will be the full cost of a flight.
TRAVEL DOCUMENTS
Travel Documents, Passport and Other Travel Documents Subject to this clause, each traveler is solely responsible for ensuring that his or her passport or other travel document is valid and that he or she has all necessary visas, permits, passes, licenses, vaccinations, health certificates and/or other documents or approvals as they may be required by the applicable governmental authorities. If a reservation has to be cancelled because the traveler is unable to obtain a visa or other travel document required, the relevant cancellation fee will apply. We shall not be responsible, under any circumstances, for any loss, damage or expense, or to reimburse or refund any part of the Tour fare, should any traveler be deported or refused entry by the authorities, for any reason, including irregular travel documents, quarantine restrictions, customs regulations, import/export restrictions, executive or administrative orders, possession of unlawful items or other criminal activities. Each traveler is also solely responsible for ensuring that his or her name as provided to the Company and reflected in the Pax Statement tallies with the name in his or her passport or travel document.
If any amendment to such name is required, all applicable fees and charges shall be borne by the traveler.
TRAVEL INSURANCE
All travelers are strongly encouraged to obtain a comprehensive travel insurance policy to protect against unforeseen circumstances, such as baggage loss, flight delays, travel agent insolvency and medical emergencies. We shall not be responsible, under any circumstances, for any such matters.
SPECIAL REQUESTS
It is the traveler’s sole responsibility to inform us of any special request he/she may have (special dietary requirements, requests for adjoining rooms, requests for a smoking room, etc.) at the time of reservation. All requests are subject to availability and confirmation, and we will not be responsible if any such request is not or cannot be met for any reason.
PROFESIONAL ETHICS
As part of our corporate responsibility towards our customers, we try hard to adopt fair and ethical business practices, as well as accurate marketing communications at all times.
PRICING POLICIES
We may, from time to time, offer discounts and other forms of promotion for our Epic Tours. Our policy is to display and confirm all applicable discounts or promotions in our marketing communications and invoices.
MODE OF PAYMENT
We accept VISA and MASTERCARD and there is no extra fee for processing Credit/Debit card payments. Full payment by credit/Debit card/PayPal or through bank transfer is required to make a reservation. Payment will be listed as EPOSTRAVEL-TOURS on the credit card statement.
No refunds are available once a tour or service has commenced, or in respect of any package, accommodation, meals or any other services utilized.
By sending the money through bank transfer, the client will be charged on his own bank expenses and payment must be only in Euros (€).
BEHAVIOUR
Please be aware that the booking conditions of the supplier will normally state that your holiday arrangements can be terminated, with no refund, if the behavior of your party falls below an acceptable standard. Suppliers will also often require you to pay for any damage you cause to the accommodation or services. We are under no obligation to you if any event such as this occurs. You agree to indemnify us for the full amount of any claim (including all legal costs) made against us by the supplier or any third party as a result of your conduct.
All participants in tours operated by us are expected to obey the local laws and regulations and any failure to do so may relieve us of any obligation that they may otherwise have under these booking conditions.
FEEDBACK
We welcome feedback from our customers. If you have a complaint about the Package Tour, you should inform our representative during the Package Tour and if it cannot be resolved after our best efforts to do so during the Tour, your complaint should be made in writing to the Company on the booking conversation page.
In addition, you can contribute to our site in a number of ways, such as making comments and uploading photos (“Content”). We can use your content in a variety of ways, including displaying it on the site, distributing it and using it in ads. We reserve the right to remove inappropriate content from the site and you are fully responsible for your content if it violates third-party rights, intellectual property rights, trademark, privacy or property rights. If we use your content in any ads, you are not entitled to any compensation.
CONFIDENTIALITY – PRIVACY -LIABILITY
We will comply with all relevant obligations pursuant to the General Data Protection Regulation 2016/679) governing the collection, use, disclosure and care of your personal data in accordance with our privacy statement, a copy of which is available on the Epos Travel Tours' website. We can take photos and videos from travelers participating in our excursions for promotional and advertising materials or related media programs.
However, any traveler who wishes to withdraw his consent to our collection or use of any photographs or videos that may have such a traveler may notify us on the booking conversation page, so we will try, as soon as possible, to remove any reference to this traveler from advertising and promotional materials and / or relevant media programs provided that we will not be obliged to withdraw or change such materials or media programs produced, publicly distributed or disseminated by us prior to receipt of such notice.
We will have the right to forbid every traveler to take part in a tour that is organized as a part of a media program if this traveler does not expressly agree with the reception and use of his photograph or with the recording. For package tours organized as part of a media program, the Customer guarantees that all booked travelers are informed of this clause and have duly consented to receive and use their photo and to filming / record the tour for this purpose, the terms for which you can find on the Epos Travel Tours' website.
Our obligations, and those of our suppliers providing any transport, services or facilities involved in your holiday arrangements, are to take all reasonable skill and care to arrange for the provision of such services and facilities and, wherever we or our supplier is providing such service or facility to provide them with every reasonable skill and care.
In the event of a dispute you should show that such reasonable skill and care has not been used if you decide to make any claim.
We will only be responsible for what our employees, agents and suppliers do or do not do if they were at the time acting within the course of their employment (for employees) or carrying out work we had asked them to do (for agents and suppliers).
We will not be responsible for any injury, illness, death, loss (for example loss of enjoyment), damage, expense, cost or other sum or claim of any description whatsoever which results from any of the following:
the act(s) and/or omission(s) of the person(s) affected or any member(s) of their party or
the act(s) and/or omission(s) of a third party not connected with the provision of visit and which were unforeseeable or unavoidable or
‘force majeure’ as defined below
Epos Travel & Tours shall be entitled to cancel the booking or part of the tour to make changes or substitutions in order to meet unexpected situations on giving written notice to the client if the Company is hindered from carrying out fully its obligations hereunder by circumstances beyond the company’s control, “force majeure”, such as strikes, lockouts, riots, wars, whether declared or undeclared, hostilities, civil disturbances, acts of God, acts of governments or other authorities, epidemics, quarantines, custom regulations, delays, or cancellations of its suppliers.
In such an occasion Participants will either be re-booked at the Participants’ convenience and according to Tours availability, or be issued with a refund voucher in the case of purchases bought through an agent, or be reimbursed the price paid.
THIRD PARTY PROVIDERS
We incorporate and rely on the services of transport companies and other third party service providers for our Tours. These Terms and Conditions and all arrangements or bookings relating to the Tour are additionally subject, in every respect, to any terms and conditions that may be imposed by these third party service providers. Whilst we will try to render reasonable assistance to our Customers wherever possible, we have no control over these third party service providers and shall not be liable, in any way, for any changes made by or acts or omissions on the part of such third party service providers in connection with any Package Tour.
Need to know
If in doubt whether something is included in the price of the Program, please inquire.
One must be fit and well to take part on one of our tours. All of our tours involve a fair amount of walking over rough terrain on archaeological or natural sites which can be difficult to negotiate and also physically tiring. Therefore the client accepts and assumes all liability for the risks, dangers and hazards of and the possibility of injury, danger or death from, and in any way associated with participation in the activity without limitation, including unfavorable weather conditions, food sickness, allergic reactions.
Participants should adhere to the starting time and meeting point of the Tour as indicated upon communication with our company. If a participant is late, Epos Travel & Tours will consider this a no-show, his participation to the Program will be cancelled and no refund will be provided. Epos Travel & Tours will not proceed to any refund in cases you lose your flight, you are not ready at the time set of your transportation appointment or you give wrong details about your arrival etc. The departure of a coach, ship or train will not be delayed for passengers who are not on board by the stated departure time.
Drivers have to work under strict legal and time restrictions and therefore you will be dropped back at convenient stops, depending on the traffic conditions. Our drivers will do their best to drop-offs at your hotel or as near as possible unless stated otherwise. Your guide will be happy to assist and advise you.
During the tour there is an English speaking tour guide, unless there is a previous lecture arrangement in another language. The Guided Tour can operate in two or more languages with a certified tour guide in three archaeological sites (Mycenae, Olympia, Delphi) when the group gains a size over ten.
Smoking is not permitted but all tours make frequent stops.
Food and Drink: In the interest of the safety and comfort of all passengers, we ask you not to bring hot food or drinks onto the coach.
Entrance to churches and monasteries visited in our tours is not allowed to gentlemen and ladies with no proper outfit.
Pick up points: On arrival in Athens we ask that you call us on +30 2710232060 to reconfirm your booking and advice us of your pick – up point.
Whilst every effort is made to return lost property, epostravel-tours cannot be held responsible for property left on the coach. Property found must be collected from our offices.
Voucher / ticket: You will receive a personalized Epostravel-tours Voucher for each tour, transfer, event or service booked. You must provide signed the original, authentic Epostravel-tours Voucher to the appropriate service provider in order to redeem your tour, ticket, or package.
Special Offers: All offers displayed on the website can only be booked online.
Accident or Loss: We have no liability for loss, damage, delay, inconvenience, or direct or consequential loss, however caused, unless due to our employees’ negligence, in which case our liability is limited (except for death or personal injury) to a maximum of the refund of the tour cost. We do not own or manage the ships, vehicles, accommodation and restaurants used and we have no liability for loss or damage caused by the proprietors or operators thereof. Baggage is at owner’s risk throughout the tours.
