Baltische Metropolen in 10 Tage Vilnius - Riga - Tallinn - Helsinki)

Please take the time to read and understand the conditions of booking set out below prior to

booking a trip with Baltic Nature Travel Ltd.

We strongly recommend that you also read the information relating to your trip prior to booking,

and ensure that you understand the itinerary and the active style of the trip you are undertaking.

All bookings are made with Baltic Nature Travel Ltd (us/we). By booking a trip with us you are

deemed to have agreed to these Terms and Conditions (which constitutes the entire agreement

between you and us) and your booking will be accepted by us on this basis. By booking a trip with

Baltic Nature Travel Ltd, you acknowledge that you have read, understand, and agree to be bound

by these Terms. If you make a booking on behalf of other participants (minors, family members, etc),

you guarantee that you have the authority to accept and do accept these Terms on behalf of the

other participants in your party.

1. Booking & confirmation

Reservations: You may reserve space on a tour by making the payment. A booking is not final until

you receive a final confirmation from us.

With the confirmation, you shall receive the tour information, departure time, etc. (pre-departure

information). Once Baltic Nature Travel has confirmed your booking the contract is made between

Baltic Nature Travel and you. You will receive a confirmation of your booking to your email.

2. Payment & deposits

You are required to pay a deposit of 25% for your booking to be confirmed on the trip. The payment

of the total balance of the trip price is due 30 days before the departure date.

3. Cancellations

In case you have to cancel your reservation, please be aware that we have already started our work

and have carried certain costs. The following cancellation fees will be charged by Baltic Nature

Travel:

• 29 days before departure – lost deposit / 25 % of the price
• 28- 14 days before departure - 50% of the price
• 14- 1 days before departure - 80% of the price
• In case of cancellation on the day of departure or “No-Show” – 100% of the price

If you would like to make changes to your booking, please inform Baltic Nature Travel via email at

[email protected]. Booking changes shall be made in writing within office hours in Latvia.

The requested changes are subject to the written approval of Balti Nature Travel. All requests will be

considered by Baltic Nature Travel if sent 48 hours prior to the bookings' starting date and time.

Baltic Nature Travel cannot guarantee the availability of the requested changes.

Baltic Nature Travel reserves the right to change or re-schedule the planned program if necessary.

Due to bad weather conditions, employee illness, or other safety reasons, Baltic Nature Travel has

the right to cancel the program. Baltic Nature Travel has the right to cancel the program if the

minimum count of participants specified in the excursion description is not reached. In case of

cancellation made by Baltic Nature Travel, your reservation will be fully refunded.

No Refunds for Personal Expenses: You will not be reimbursed for any personal expenses such as

airfare, hotel or other travel expenses due to changes in itineraries or tour cancellations.

No Refunds for Tickets: The additional purchased or in the package included train, bus, or event

tickets will not be reimbursed.

Force Majeure: In case of strikes, lockouts, pandemics, fires, major restrictions on supplies, or other

unexpected circumstances outside the control of Baltic Nature Travel you are entitled to cancel the

agreement without having to pay the cancelation fees and have a full refund minus the

administration and banking fees (3-5%).

4. Liability

The tour operator is liable for:

 selection of service providers and supervising of services

 gathering the services together

 description of services in catalogs or brochures

 processing of travel reservations

 organization, reservation, and confirmation of the travel services

As part of your trip preparation, you will be required to sign our Waiver of Liability Form. Please read

carefully before signing as it is a legally binding contract. Each traveler must sign a separate form. A

parent/guardian must sign for minors under 18 years of age.

During the tours, Baltic Nature Travel follows appropriate health and safety regulations in

accordance with laws and regulations as applicable in Latvia. Standard guidelines recommended to

practice in different program services are followed always when delivering services. Baltic Nature

Travel can only be held liable for injuries and material damages during the delivery of the service

that is caused by the negligence of the company or employees or already broken equipment. Baltic

Nature Travel cannot be held responsible for any accidental injuries or damages that are inhered

under the customer's travel insurance.

Personal travel insurance is always highly recommended. The customer shall acknowledge that

adventure tours and the products and services offered by Baltic Nature Travel may involve a

significant amount of risk to the customer´s health and safety. The customer shall acknowledge that

he/she has considered any potential risks to health and safety and assumed responsibility for all

such risks. The customer may be required to sign a form on the day of the tour as required by Baltic

Nature Travel to acknowledge his/her understanding of the risks to certain activities. Failure to

inform Baltic Nature Travel of the pregnancy shall release Baltic Nature Travel from any liability to

the pregnant customer.

Responsibility: Baltic Nature Travel acts only as an intermediary for the various independent

suppliers that provide lodging, meals, transportation, sightseeing, activities or other goods and

services connected with your tour. You acknowledge that you are aware and clearly understand that

these Suppliers are independent contractors, are not managed by Baltic Nature Travel, and are not

agents or employees of Baltic Nature Travel. A Supplier’s services are subject to the Supplier’s own

terms and conditions and the local laws and regulations of the relevant country. Baltic Nature Travel

will not provide any refund for a Supplier’s delay, cancellation, overbooking, or strike.

5. Legal disputes

To resolve legal disputes or uncertainties relating to the reservations and events booked, Latvian law

will be applicable. All possible disputes will be resolved in Latvia.

6. Photos and Videos

By booking the tour the participant agrees that Baltic Nature Travel reserves the right to use any

photograph/video taken at tours organized by Baltic Nature Travel without the expressed

written/oral permission of those included within the photograph/video. Baltic Nature Travel may use

the photograph/video in publications or other media material produced, used, or contracted by

Baltic Nature Travel including but not limited to: brochures, invitations, books, newspapers,

magazines, websites, etc.

Any person desiring not to have their photo taken or distributed must contact

[email protected] in writing of his/her intentions and include a photograph. Baltic Nature

Travel will use the photo for identification purposes and will hold it in confidence. Any person or

organization not affiliated with Baltic Nature Travel may not use, copy, alter, or modify Baltic Nature

Travel photographs, graphics, videography, or other, similar reproductions or recordings without the

advance written permission of an authorized designee from Baltic Nature Travel.