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Terms & Conditions

CANCELLATIONS AND REFUND POLICIES

Cancellation must be made in writing. The following charges and refunds will apply

when cancellation is made after Eco Trilha confirms the booking.

• 7 or More Days of Tours (Multi-day Tours with Accommodation)

30 days before the arrival date: We will provide a 100% refund of the total amount paid.

29 to 1 Day Before Arrival: In this window, a cancellation will result in a charge of 100%

of the reservation amount. Unfortunately, no refund will be provided.

No Show on the Day of Service: If you fail to show up for your booked service, 100% of

the total booking amount will be charged. No refund will be issued.

GENERAL REFUND POLICY

Refunds will be made by the Cancellations and Refund Policy mentioned above. No

additional refunds will be made for no-shows or any unused part of the itinerary,

whether voluntary, caused by airline delay or cancellation, or any other factor beyond

the control of Eco Trilha, including but not limited to acts of god (sickness, injury, poor

health, weather, etc.) strike, detention, riot, war, quarantine, theft, civil disturbances,

government regulations or restrictions, third-party or subcontractor negligence, or any

other. No responsibility can be accepted for expenses incurred due to delay or change

in schedule or other causes.

INSURANCE

It is a requirement to have a valid travel insurance policy when joining a tour.

It is highly requirement that all guests ensure coverage for themselves and their

property before arrival. We particularly advise obtaining coverage for medical expenses,

emergency evacuation, and trip cancellations. For the safety of its clients, Eco Trilha

reserves the right to employ or authorize costly emergency evacuation or rescue

measures (e.g., helicopters, ambulances) at the client's expense. 

CHANGES MADE BY YOU

You are responsible for ensuring that information provided to Eco Trilha is accurate and

up-to-date. Any changes to your name on any booking are subject to Eco Trilha's

approval. Any changes to a booking depend on availability and are subject to the Tour

Operator's permission. Any extra costs incurred for making the change will be charged

to you along with an administrative fee. Cancellation of any Tour, product, or service

included in a booking will not be considered a substitution for this section's purposes.

The applicable cancellation terms will govern it. No changes are permitted to any

booking within 35 days of departure of the first product or service on the relevant

reservation.

RESPONSIBILITY

Eco Trilha, its owners, associates, agents, and employees, as a result of this, referred

to as Eco Trilha or we, assume no responsibility for injury or death, loss, damage to

personal property, delay, or for additional expenses due to acts of god (sickness, injury,

poor health, weather, etc.) strike (public transport and museum, etc.), detention, riot,

war, quarantine, theft, civil disturbances, government regulations or restrictions, thirdparty or subcontractor negligence, or any other. Eco Trilha is not responsible for any

accidents, delays, inconveniences, expenses, mishaps of any kind whatsoever, or death

resulting entirely or in part from others' negligence or causes beyond our control. We

reserve the right to make changes to and / or substitutions in the itinerary where

deemed necessary for any reason. For trips and tours where Eco Trilha is neither the

source nor a supplier, as with the use of third-parties or subcontractors, we act solely as

agents and, as such, assume no responsibility should any supplier fails to supply the

service contracted.

Personal belonging and baggage safety responsibility and risk are assumed entirely by

its owner. Eco Trilha is not responsible for lost or damaged items.

Some activities or sports Eco Trilha may take part in or sell to a client may involve

extreme risk to personal property or life, and may result in loss, severe injury, or death.

Everyone is responsible for their safety and for making their own decisions, and for

using common sense at all times to determine whether or not he or she should take part

in any activities that Eco Trilha may take part in or sell.

Minors are required to use Eco Trilha only after strict revision and under the strict

supervision of a parent or guardian.

CONDUCT

We reserve the right to decline, accept, or to retain any person as a tour member for

any reason that affects the operation of the Tour or the rights or welfare of the other tour

members. A refund of the recoverable land tour services is the limit of Eco Trilha liability

in this event. 

HEALTH PROBLEMS

Persons with medical conditions, dietary conditions, or other health problems should

make them known to Eco Trilha well before arrival. We reserve the right to disqualify

anyone at any time for any reason during the tour if it is felt that the individual is

physically incapable of performing an activity and or if that individual’s continued

participation would jeopardize the safety of the group or handicap the normal

functioning or scheduling of the tour.

Eco Trilha assumes no responsibility for special arrangements necessary for or

problems experienced by passengers physically unable to participate in the planned

activities.

LOST & FOUND POLICY

If travelers lose or forget personal items in the van or hotel, we will make every effort to

retrieve and return these items. Please note the following terms regarding this service:

1. Retrieval and Notification

- Upon discovering a lost item, we will notify the traveler using the contact information

provided during booking.

2. Shipping and Handling Charges

- We offer to send the retrieved items to the traveler's home address. However, this

service will incur a shipping and handling fee.

- The fee will vary based on the size and weight of the item(s), as well as the destination

address.

3. Payment

- The traveler will be informed of the total cost prior to shipping.

- Payment must be made in full before the item(s) are dispatched.

4. Timeframe

- We will dispatch the item(s) as soon as payment is received. Shipping times may vary

based on the destination.

5. Liability

- While we will take care to ensure the safe return of lost items, we are not liable for any

damages or losses that occur during shipping.

6. Unclaimed Items

- If items are not claimed within 30 days of notification, we reserve the right to dispose

of them in accordance with local regulations.

By using our services, you agree to these terms regarding lost and found items.

AGE REQUIREMENTS

Anyone under the age of 18 on the date of first travel is considered to be a minor. An

adult must always accompany minors. One adult may accompany up to two children.

Unless otherwise indicated in the Tour description or by the Tour Operator, the

minimum age for minors traveling on any tour is 12 years old. 

All bookings with a minor are subject to review and approval by the Tour Operator. If the

consent of a parent, guardian, or any other person is required by applicable law for any

minor to travel, the accompanying adult is responsible for securing all permissions,

documentation, and ensuring that they and the minor(s) meet all legal requirements to

go, to enter into and depart from applicable countries and regions. The Tour Operator

will not be responsible for any fees, damages, or losses incurred as a result of any

failure to secure necessary consents, permits, and approvals.

Each adult on a booking with a minor or minor(s) is jointly and severally responsible for

the behavior, well-being, supervision, and monitoring of such minor(s), and jointly and

severally accepts these Terms for and on behalf of any child (s) on their booking,

including all assumptions of risk and limitations of liability. The Tour Operator does not

provide care services for minors and expressly disclaims any responsibility for

chaperoning or controlling any minor(s).

IMAGE RELEASE

You give Eco Trilha and its suppliers your consent to use images of you taken during

the tour for advertising and promotional purposes in any medium we choose.

You grant us a perpetual, royalty-free, worldwide, irrevocable license to use such

images for publicity and promotional purposes. If you do not wish to be a participant in

any marketing or promotional material, you must express this in writing via our general

email before your tour or experience