2/ CANCELLATION BY CUSTOMERS
You may cancel the booking at any time provided that the cancellation is communicated to us in writing. Your notice of cancellation will only take effect when it is received in writing by us and will be effective from the date on which we receive it. It is important to be aware that once your deposits are paid, should you wish to cancel at any time thereafter, the deposits are non-refundable. In addition the cancellation penalties detailed below will be applied. It is strongly recommended that you have suitable cancellation insurance coverage from the time of booking. The following rules apply for cancellations:
Cancellation received before 60 days: FREE of charge
Cancellation received from 30 days to 59 days prior arrival date: 10% of total rate
Cancellation received from 15 days to 29 days prior arrival date: 30% of total rate
Cancellation received from 7 days to 14 days prior arrival date: 50% of total rate
Cancellation received less than 7 days prior arrival date or No show: 100% of total rate
3/ CHILDREN POLICY
The rate for children applicable for one child sharing a twin or double cabin with two adults For infant
FOC except domestic ticket cost
04 – 11 years old without bed: 50% adult rate
04 – 11 years old with extra bed: 75% adult rate
04 – 11 years old in twin share: 90% adult rate
4/ PASSPORT
For all travel to and from the countries in which we operate, a valid passport is required at all times. Conditions for specific validity of passports and regulations for other valid travel documentation can be obtained from each respective embassy and/or consulate in the client’s native country. For most countries, passports need to be valid for at least six months from the date of entry at a border post/airport/seaport and with at least 2 blank pages
5/ VISA
In addition to passport requirements, visas for certain countries are required. These can either be obtained in the country of residence prior to departure or on arrival at immigration or a visa processing desk. Full details about the specific visa conditions and requirements to obtain visas for each specific country can be obtained from your consultant or from your embassy and/or consulate in the client’s native country
6/ TRAVEL INSURANCE
We strongly recommend that you obtain travel insurance from your country before and during your travel. Neither Indochina Today Travel nor our agents/suppliers or business partners shall/and can be held responsible for any loss, or damaged or stolen personal belongings.
7/ HEALTH & SAFETY
We value health and safety as its top priority in the selection of product and provision of its services. All clients are encouraged by our guides to follow the safety regulations for any service provided. We check hotels, restaurants and other suppliers to ensure they meet our health and safety standards before recommending them to any of our clients.
Neither Vietnam Travel nor any of our representatives will be responsible for any illness, injury or death sustained on your trip except where such illness, injury or death is caused by negligence or that of our representatives, nor will we be liable for any uninsured loss of personal property.
8/ ACCOMMODATION
There are limited hotels/resorts, with standard triple rooms in their inventory. These are commonly double/twin rooms with an extra (rollaway) bed, limiting space within the room. Please inform all concerned accordingly to correctly manage expectations. Extra bed rates / triple sharing room rates are available in the confidential tariff.
Single room supplements are indicated in the confidential tariff. It is common that the provided rooms are twin/double rooms for single use only.
Preferences such as smoking/non-smoking, interconnecting rooms, king-size beds, and location of the room cannot be guaranteed or confirmed in advance and are subject to hotel policy and availability at time of check-in.
9/ COMPLAINS & CUSTOMER SERVICE
A dedicated Customer Care team is assigned to handle any customer service issues whilst on the ground. We consider complaints as valuable feedback to improve service delivery levels. We request that service delivery failures or customer concerns, be reported during the guest’s stay to one of our representatives (travel consultants, Managing Director). It is the aim of the company to solve any irregularity immediately. In the event that you do not notify us in writing within 14 days of completion of the tour, our ability to investigate negative feedback may be prejudiced.
10/ LIABILITY
We act as an intermediary between all airlines, hotels, local tourist offices and other service providers. Therefore, we reserve the right to modify tours and itineraries with or without notice. Our tours are organized in conjunction with the respective airline(s) scheduled flights, therefore, itineraries and timetables are provisional and subject to change without notice. Acknowledgement and confirmation of the above-mentioned conditions is active, once clients participate in one of the provided services via Indochina Today Travel.
11/ FORCE MAJEURE
During the term of this agreement, neither party shall be in default of its obligations to the extent that its performance is delayed or prevented by causes beyond its reasonable control, including but not limited to, acts of God, natural disasters, bankruptcy of a vendor, strikes and other labor disturbances, acts of war, or civil disturbances, or other equivalent or comparable events.
