TERMS AND CONDITIONS:
The following Terms shall have the meanings set out below when used in these Booking Conditions:
'Cape Xtreme' and/ or "Cape to Addo" means Cape Xtreme Adventure Tours (Pty) Ltd.
'Activity / Tour' means the Activity / Tour booked by you or any person on your behalf.
‘We’ and/or ‘us’ and/or ‘our’ refers to Cape Xtreme and/or Cape to Addo.
‘You’ refers to the client(s) / individual(s) booked to participate in tour(s) and/or activities and/or package(s) offered by Cape Xtreme and/or Cape To Addo
'Travel Agent' means any Agent/3rd through whom your booking with Cape Xtreme Adventure Tours and/or Cape to Addo is made.
'Force Majeure' means any circumstances which are unusual and/or unforeseeable which are beyond the control of Cape Xtreme or Cape to Addo, the consequence of which could not have been avoided even if all due care had been exercised, including (but not limited to) weather conditions; war or threat of war; riot; civil strife; hostilities; political unrest; government action; industrial dispute; natural or other disaster; nuclear incident; terrorist activity; closure of airports; fire; flood; drought; rescheduling or cancellation of flights or alteration of the airline or aircraft type by an airline and technical problems with transportation that are outside our control.
1. General
(a) Standard booking terms only act as a guideline and each activity / tour and Accommodation has its own set of specific terms that will take effect. These conditions govern your relationship with Cape Xtreme and Cape to Addo set out details of Cape Xtreme and Cape to Addo obligations in relation to any activity / tour which you book or is booked on your behalf. Please read these conditions carefully before making a booking.
(b) Please be aware that these terms include limitations on the liability of Cape Xtreme and Cape to Addo and their obligations relating to any activity / tour and certain exclusions of Cape Xtreme’s and Cape to Addo’s responsibility. These conditions do not govern your rights and/or duties in relation to any other person or company whose services may be used on any activities / tours.
2. Your Activity/Tour Contract
(a) When a booking is made, the 'cardholders name' / ‘booking holder’s name’ on the booking guarantees that he or she has the authority to accept and does accept on behalf of the party the terms of these booking conditions. A contract will exist as soon as we issue our confirmation and invoice. This contract is made on the terms of these booking conditions, which are governed by South African Law, and the jurisdiction of the South African Courts.
(b) On receipt by Cape Xtreme’s or the relevant Travel Agent of your completed booking form and payment (full or deposit(s) - tour or activity dependant) we will reserve your activity / tour in respect of all persons travelling. It is important to check the details on the invoice when you get it, or if booking late at the time of booking, that all the details are exactly as you requested. In the event of any discrepancy, please contact us or your travel agent immediately.
(c) If you want to cancel or change your booking later you may have to pay amendment or cancellation costs (described below) which may be as much as the whole activity / tour cost. All cancellation or change requests are subject to conditions and/or charges as per points 4 & 5 in this document.
(d) All brochure/website/tour information sheets or itineraries descriptions are made in good faith and every care is taken to ensure their accuracy. However, in view of the details contained therein and the fact that brochures/websites/tour information sheets or itineraries are necessarily prepared/created some time in advance of distribution and of the activity / tours; advertised facilities, amenities, entertainment and schedules may, on occasion, be restricted, curtailed, changed or cancelled. Therefore, changes may be made to the particulars you have seen at any time before the contract with you is made. In these circumstances, we will notify you of such changes prior to confirmation of your booking or before your tour departure. Tour information sheets/itineraries are only listed as guidelines and are subject to change without prior notice. All included highlights in your activity / tour cost are scheduled and will be visited unless visit is not possible due to circumstances outside of our control. Visits are in no specific order (the itinerary can sometimes run in reverse or in a different order).
(e) You give your full consent to Cape Xtreme and Cape to Addo to make use of any written, documented, video or photo content taken during the activity / tour to be used for marketing purposes, be it online, printed or verbal. You grant us a perpetual, royalty-free, worldwide, irrevocable license to use such content for Cape Xtreme and Cape to Addo’s own publicity and promotional purposes.
3. Your Activity / Tour Price
(a) Unless otherwise specified or arranged with Cape Xtreme and/or Cape To Addo, when you make your booking you must pay 100% of the total activity / tour price. All monies you pay to Travel Agents are held by them on our behalf at all times. If payment isn’t made by the due date, we will assume that you cancelled and our cancellation charges in accordance will be levied to you or the travel agent who made the booking. In the case of a late- or last minute booking made within 30 days of the activity / tour start / departure date, the full amount of the booking will be payable (unless otherwise specified or arranged with Cape Xtreme and/or Cape To Addo). Quotes are valid for 24hours only, unless otherwise specified. Note that when paying by Credit Card, it may take a few days to be paid into and reflect in our Bank Account. Refunds will only be processed back in the original method of payment and only after full review and verification, and subject to cancellation terms and conditions. Discounted or special offers are final and non-refundable.
(b) The price of your travel arrangements was calculated using exchange rates quoted on www.xe.com
(c) Cape Xtreme and Cape to Addo reserves the right to raise or lower its prices at any time before you book the activity / tour. Prices may vary in subsequent editions of brochures/websites and you should ensure that you look at the most recent edition. Prices shown during the online booking process may vary from those shown elsewhere on the site. If, at the time of booking your activity / tour the price has changed from what you have seen, you will be told the revised price applicable to the activity / tour before you commit yourself. When you make a booking on our website you will be shown prices that relate to the activity / tour being booked. We will make every effort to ensure that these prices are accurate. It is possible that these prices may be incorrect due to a technical fault, genuine error or circumstances beyond our control. If this happens we will endeavour to contact you as soon as possible to advise you of the correct price. When you receive this information you will have the option to proceed with your booking with the corrected price or cancel at no charge. We reserve the right to amend any incorrect prices and/or descriptions.
4. If You Cancel or Change Your Booking
(a) If after our confirmation has been issued, you wish to cancel or change your travel arrangements in any way, for example your chosen departure date or activities, we will do our utmost to make these changes but it may not always be possible. Any request for changes to be made must be from the person who made the booking or your Travel Agent. You will be asked to pay an administration charge per person and any further cost we incur in making this alteration. You should be aware that these costs could increase the closer to the departure date that changes are made and you should contact us as soon as possible. If the date you wish to change your booking to is unavailable, fully booked or we can not run a tour or activity on that date for any reason you will have to pay the applicable cancellation charges up to the maximum shown below. Please see below for cancellation fees & refunds - timelines and fees / refunds apply to all tours and activities unless otherwise specified.
GENERAL CANCELLATION POLICY
Outside 30 days – 20% fee, 80% refund
Within 30 days - 30% fee, 70% refund
Within 7 days – 50% fee, 50% refund
Within 48 hours - 100% fee, No refund
Late arrivals/No show - 100% fee, No refund
KRUGER TOURS, PACKAGE TOURS & PRIVATE/CUSTOM TOURS CANCELLATION POLICY
If any confirmed Kruger Tour, Package Tour & Private/Custom Tour booking is cancelled more than 14 days ahead of departure, Cape to Addo & Cape Xtreme will retain 50% with a 50% refund issued.
If any confirmed Kruger Tour, Package Tour & Private/Custom Tour booking is cancelled less than 14 days prior to departure, then Cape to Addo & Cape Xtreme will retain the full amount paid (No refund)
Timeframes given above, with regards to cancellations, are in relation to the scheduled start date and time of the activity / tour being cancelled. The refund percentages and timelines may vary from one tour / activity to another and may occasionally differ from the general policy. Please ensure that you check the relevant tour/activity information and specific conditions.
5. If We Change or Cancel Your Activity / Tour
(a) It is unlikely that we will have to make any changes to your travel arrangements as we do plan the arrangements well in advance. Occasionally we may have to make changes due to unforeseen circumstances beyond our control or operating requirements and we reserve the right to do so at any time. Most of these changes will be minor and we will advise you or your Travel Agent of them at the earliest possible date. If an alternative is not available or acceptable you will be entitled to either a full refund or transfer to another activity / tour without transfer fees.
(b) If the change or cancellation is due to force majeure (i.e. circumstances like political unrest, closure of airports, industrial disputes, fire, epidemic or health risk, Acts of God, adverse weather conditions or other similar events beyond our control) and a suitable alternative day or time is not available to reschedule, we will give a partial refund (less reasonable expenses incurred by us in respect of your booking). As a rule, bad weather cancellations are subject to a 90% refund unless otherwise specified.
(c) Cape Xtreme and Cape to Addo is and will not be responsible for the costs of any other travel arrangements affected due to our cancellations or rescheduling of any departure.
(d) If it is necessary to cancel your travel arrangements, except where cancellation is due to non payment by you of your final balance, we will pay to you minimum compensation as set out below.
6. Compensation
(a) Compensation will not be payable and we will not otherwise be liable to you if we are forced to cancel, delay or curtail in any way to change your Activity / Tour as detailed previously.
7. Our Liability To You
(a) Cape Xtreme and Cape to Addo does not provide personal travel insurance cover for clients. Cape Xtreme and Cape to Addo cannot be held liable for the loss, theft or damage to client’s luggage, hand luggage or personal effects. Cape Xtreme and Cape to Addo, or its employees and agents can and will not be held responsible for any accident, injury, illness, death, loss or delay from any cause whatsoever sustained or suffered by any person during matters related to accommodating, transporting, sightseeing, and activities of any means whilst on our tour. Clients are recommended to have their own travel insurance/cover in place to cover them and their belongings for the duration of their stay/tour and all associated arrangements and costs.
8. Personal Injury
(a) We do not accept any responsibility if you or anyone in your party suffer death, illness or injury while on any of our tours or activities or during the duration of any package or tour booked with Cape Xtreme and/or Cape To Addo and associated suppliers. You join our tours at your own risk. We will however assist you and do our very best to help in anyway possible. We in no way accepts any responsibility for any medical or other costs incurred as a result of death, illness or injury or otherwise sustained while on on any of our tours or activities or during the duration of any package or tour booked with Cape Xtreme and/or Cape To Addo and associated suppliers. Clients should ensure that they are adequately insured and enquire from your insurer to check what exactly you are insured for in terms of adventure or high-risk Activities / Tours.
9. Disabled Clients
(a) Due to the types of activities you will be partaking in, you agree that you are physically fit and capable of performing such activities. Our vehicles and most accommodation booked are not equipped for persons with disabilities. Any clients with disabilities should please check with Cape Xtreme and Cape To Addo prior to making any bookings to avoid any issues in this regard.
10. Changes Beyond Our Control
(a) Cape Xtreme and Cape to Addo will do its best to keep all activities and tours running on the date said Activity / Tour is booked for. However, as per point 5 above, if there are any changes beyond our control due to bad weather Cape Xtreme and Cape to Addo has the right to change the date of the Activity / Tour at anytime. If the client can not change to another date for whatever reason, they will receive a 90% refund. If the client changes the date of their Activity / Tour to a date where the price of that Activity / Tour has increased for whatever reason or if there aren’t the required minimum numbers of guests on the new date to run the activity, the client must additionally pay the difference in price between the increased price and the original paid price to be confirmed.
11. Transaction Currency
(a) We are a South African merchant and advertise prices in several currencies, ZAR being our base currency. If a customer pays using a non ZAR currency, the amount debited to the cardholder's account will be as close to the relevant advertised price as possible.
12. Optional Activities / Tours on Scheduled Group Tours and Packages
(a) Optional extras activities are charged additionally and can only be paid while on tour unless otherwise specified.
(b) Optional extra activities are offered as part of each tour’s free-time. None of the optional activities are compulsory. Some optional extra activities are pre-booked by us for your convenience, however, some are weather dependent and may only be confirmed the day of the activity. Optional extra activities are never guaranteed as some of them are weather dependent and all optional extra activities scheduled on tour are provided by third parties.
13. Pick Up and Drop Off
(a) Not all tours and activities offered through Cape Xtreme and Cape To Addo include transport and/or pick-up and/or drop-off. Please ensure that you check on this ahead of booking. Pick up times for our scheduled activities / tours where transport is included/specified, are early morning for some, and can be as early as 4am/5am/6am, tour and season dependant.
(b) We will contact you a day before your tour starts to confirm your pickup time. Pickup times can only be confirmed a day before your tour starts as we work off of the most updated list of travelers and the different pickup points once our bookings have been closed off. Please note contact is made via email or phone and it is essential that correct contact details are supplied. It is your responsibility to check email ahead of departure for final details and/or any other communications.
(c) Where transfers / pick up & drop off is included in you activity / tour, collections are from any Cape Town accommodation or street address within a ±5-10km radius of the city centre, tour or activity dependent. Please enquire and/or confirm ahead of departure. By special arrangements, if operationally feasible, pick up and/or drop off may be arranged further afield and may be subject to an additional charge.
(d) Pick up times may vary by 15 - 30 minutes due to traffic. Please be sure to contact us if your pickup is running more than 30 minutes behind schedule. We also try our best to advise clients in advance if we are made aware of any anticipated or confirmed delays.
(e) There are no set / guaranteed drop off times. Drop off times can range from late afternoon to early evening and can vary between ±5pm - ±10pm.
(f) Clients are advised to not make any scheduled arrangements (such as flights) for the first or last day of the booked activity / tour, as traffic and weather can delay the approximate pick up and drop off times. We will do our best to keep to the activity / tour schedule and timings, but no liability whatsoever will be accepted and no compensation given, for unplanned changes or late arrivals due to factors outside of our control.
14 - Accommodation on Tours
(a) The accommodation listed on your tour information sheets/itineraries are the preferred suppliers we use in our scheduled and packaged multi-day tours.
(b) Depending on the availability at the time of booking, accommodation on our tours will be at the mentioned options or in one of a similar standard and/or star rating.
(c) All accommodation on our scheduled multi-day tours includes bed and bedding. Bath towels are available at most accommodation providers (ask your guide on the tour).
(d) Our tours are priced per person (pp) for standard backpacker dorm room (shared) style accommodation. Double and/or Twin room accommodation upgrades are available and can only be booked in pairs (eg. couple or two friends), as these prices are listed as per person sharing. Private rooms at backpacker / hostels generally only offer shared bathroom facilities, however, some providers may offer ensuite or private bathrooms (this is subject to availability and cannot be guaranteed - please ask about this specifically when booking).
(e) Dorm rooms consists of single bunk beds, sharing with 6 to ±14 guests in a mixed gender (male & female) group room. Double rooms consists of 1 double bed in a private room. Twin rooms consists of 2 single beds in a private room. Triple/Quad/Family consists of a double bed with a single bunk bed/single bed/pull-out sofa bed in a private room. Single rooms consists of 1 bed for 1 person in a private room.
15. Departures of Scheduled Tours
(a) Our scheduled groups tours are guaranteed to depart subject to certain criteria. We are aware that in most cases travel plans are often made long in advance and we do not want or wish to interrupt your travel plans and schedule. We do have set minimums for our scheduled group tours to guarantee them to depart, however, the activity / tour you booked and paid for will not be cancelled by us except in unsafe or harsh weather conditions. In the rare occasions when you might be the only person booked for a specific departure date, or if required minimum numbers have not been reached, we will give you the choice of either moving to an alternative date for the same activity / tour OR to move over to a similar tour or combination of tours and activities departing on the same day or within original booked period. If no suitable alternative is found for you, then you will be eligible for a full refund to the value of the original tour/activity/package. Alternatively, if you still wish to do the original tour /activity as booked alone with the tour guide, then this can be done subject to additional payment specified by Cape Xtreme / Cape To Addo.
16. Age Limits/Restrictions
(a) No infants or children under the age of 12 are allowed on scheduled group tours and packages. Children under the age of 18 (12 to 17 years) must be accompanied with a suitable or suitably qualified adult companion. Some activities have higher or lower age restrictions. Please check on these ahead of booking.
(b) Families with small children can be booked on an exclusive/private ‘family friendly’ tour.
(c) There are no set upper age limits on our scheduled group tours, but the tour is designed for young-at-heart travellers.
17. Discounts
(a) One discount per booking.
(b) Discounts apply on standard rates only. Discounts are not applicable to upgrades (including room/accommodation upgrades above shared/dorm standard/value), options, or private activities/tours.
(c) Group discounts have to be booked at the same time, for the same activity/tour and should only be paid in one transaction.
(d) Discounts cannot be applied retrospectively and can only be applied at the time of booking and paying, subject to the specific group / individual / tour / departure as well as the information supplied at the time of booking. No requests for refunds or credits related to discounted offerings will be entertained after bookings have been finalised.
18. 3D Secure Payments / Payments via Cape Xtreme website and/or online payment links / gateways and card transactions in general.
(a) Cape Xtreme and Cape to Addo’s online transactions are protected by our integrated payment gateway and booking system’s 3D Secure authentication and fraud detection. 3D Secure is a method enforced by international Card Associations to enhance security and protect you from fraudulent transactions. If your card is registered for 3D Secure, you will be redirected to a pop-up window during the online sale, requesting you to enter a One Time Pin (OTP). By entering this OTP you prove that the online transaction is authentic and that you are the cardholder. The OTP can either be sent to you via text message or email (only to contact details that are already set up and linked to your bank account). It is important to have access to these communication channels during the online card payment process, as you will need to enter the password to authenticate the payment within a minute after you have entered your card details.
(b) If your card is not registered for 3D Secure, or if it is your first time shopping online in South Africa, then you may need to setup 3D secure and/or notify your bank that you intend doing online transactions/purchases with a South African business. Your bank will inform you how to register your card for this required function.
(c) Contact your bank for more information, or if you have problems with completing the 3D secure authentication process.
(d) International cardholders might also need to first get approval from their bank to use the card online for foreign currency (ZA Rand) sales or to increase daily spending limit to match the sale amount.
(e) Any payment submitted via the Cape Xtreme website and/or supplied payment link/gateway is deemed to be final and in agreement to all relevant terms and conditions including the cancellation policy.
(f) Requests for refunds can only be made in adherence to terms and conditions and subject to relevant cancellation policy, charges and timelines. Refunds will only be made via the original payment method / card.
(g) Chargeback requests via clients banks or credit card companies will not be entertained or approved if they do not meet the relevant cancellation policy and in particular where no refund request has been made, in writing, to Cape Xtreme or Cape To Addo.
(h) Any attempt on the part of the client, to have a chargeback processed through their bank and/or credit card company, in circumvention of refund procedures and/or where no refund is due, will be viewed as fraud.
19. Smoking policy
(a) Smoking is not permitted on any of our vehicles or inside any accommodation unless otherwise indicated. Smoking is also not permitted in restaurants, public places or within the borders of any national parks or game reserves visited, unless otherwise indicated or at designated smoking areas. Please be aware that South African smoking laws can see fines being issued for failing to adhere to smoking policies and regulations. Please respect these rules as well as fellow guests.
20. Alcohol
(a) South Africa’s legal age for the consumption and/or purchase of alcohol is 18 years. No guests under the age of 18 are permitted to consume, or even participate in tasting of, alcohol. Where clients who are minors are present, the responsibility of overseeing them in this regard lies with the designated guardian or adult .
(b) Accommodation establishments used on our tours have their own rules pertaining to the consumption of alcohol. Please ensure that you check these and adhere to them.
(c) No alcohol may be consumed on any of our tour vehicles and no open alcohol bottles should be in the passenger / seating area of the vehicles at any time. Please ensure that you adhere to these rules as failure to adhere can be viewed as antisocial behaviour.
21. Conduct on tour
(a) Clients on all scheduled and/or private tours and/or activities are expected to behave in a respectful manner towards fellow guests, staff, guides and other third parties and in abidance to any rules and regulations pertaining to the activity / tour, as well as the laws of the country as a whole. We reserve the right to remove, from an activity or tour as a whole, any guest who: acts in an abusive, aggressive or antisocial manner, or deliberately/ wilfully disregards rules or instructions given by guides or activity leaders, accommodation or activity related rules and regulations, or engages in any form of criminal activity including the use of drugs. No refunds will be given in case of removal from a tour and/or activity and any additional costs incurred directly or indirectly will be for the guests account.
22. Grievances, comments or complaints
(a) We are committed to delivering a high standard of service and product and as such, we take any grievances, comments or complaints seriously. Should you have any grievances, comments or complaints with respect to Cape Xtreme and or Cape to Addo, you should inform us in writing within 14 days of the incident (preferably sooner), as we will not be able to consider complaints thereafter.
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The terms and conditions may be subject to further changes and will be updated online on a regular basis.
© 2019 Cape Xtreme Adventure Tours
