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Terms And Conditions Updated November 28, 2023

Conclusion of the Travel Agreement

By registering, the customer undertakes to enter into a travel agreement with Helia Travel Agency Ltd (hereinafter referred to as Helia Travel Agency). Registration shall take place in writing on the form designated for this purpose. A telephonic, oral or other form of registration with us or one of our partner agencies shall be equally binding. Registration shall be carried out by the registering party for all co-named participants. The registering party firmly agrees to these conditions of travel, including on behalf of and for the co-named participants. The agreement shall come into being upon acceptance by Helia Travel Agency or its partner agencies upon sending the booking confirmation. Subsidiary agreements and amendments to the concluded travel agreement shall require our written confirmation.

Accommodation

Each tour price is per person, generally based on double bedroom occupancy (two persons sharing). In some locations participants may occupy larger rooms/suites/apartments for more than two persons. Participants signing up individually, if they wish so, will be assigned roommates of the same sex. In mountain huts, participants can be accommodated in dormitories. On most tours there are a limited number of single-occupancy rooms available for those paying the extra supplement. Singles supplement will only be charged for those requiring single-occupancy rooms. Daily breakfast will be provided at the hotels.

Prices

Prices are presented in Euros (€). Prices are guaranteed independently of exchange rate variations. Our prices include only what is listed in programs and do not include airfares or other transportation costs to and from Slovenia.

Reservations and Deposit

Filling in and sending the online booking form or providing the relevant data via electronic message, fax or telephone to Helia Travel Agency Paying a deposit of 10% of amount stated on pro-forma invoice within eight days is a conclusion of travel arrangement. Payment can be made: by credit card (Mastercard / Eurocard or Visa ) or bank draft. We accept credit cards over the phone, fax or email.

Final Payment

Final payment is due 30 days before the tour begins.

Booking Modification Fee

Changes not requiring corrections of already issued proforma invoices (change of transfer time etc.) – free of charge

Complex changes requiring change of proforma invoice (day lineups, change of hotels at client request) 30 EUR per change.

Changing starting date is treated as cancellation of an already confirmed booking and will be treated as such per our cancellation costs scale.

Last Minute Booking Fee

Bookings falling within 21 days before arrival date – surcharge 10% on basic price

Cancellation and Refund Policy

If you cancel your booking the following cancellation scale applies:

- up to 28 days before arrival - 10% of total holiday cost

- 27 to 21 day prior to holiday start date - 20% of total holiday cost

- 20 to 14 days prior to holiday start date - 40% of total holiday cost

- 13 to 7 days prior to holiday start date - 70% of total holiday cost

- 6 to 1 days / day prior to holiday start date - 90% of total holiday cost

- no show on arrival day or interruption of your tour - 100% costs

Cancellations must be made in writing; the date it's received in the Helia Travel Agency office, is the date that applies for refund policies.

In no case is Helia Travel Agency liable to refund for unused services.

Participants

Helia Travel Agency reserves the right to refuse participation prior to or during a trip to any individual whose behavior and/or attitude interferes with the general enjoyment and well-being of other tour members and if anyone, participant or Helia Travel Agency staff, is endangered by this individual. In case any of the above mentioned happens Helia Travel Agency will not be liable to refund or pay any compensations as such.

Rights of the Travel agent

Helia Travel Agency reserves the right to change itineraries or tour arrangements if necessary or by what is known as "force majeure". In the case of a tour cancellation by Helia Travel Agency, registered participants will be refunded in total amounts paid to Helia Travel Agency which is not liable for any payments or compensation due to additional expenses such as non-refundable advance purchase airline tickets.

Baggage

One piece of baggage not exceeding 20 kgs (44 lbs) (Lufthansa dimensions) per person is allowed. The company is not responsible for any loss or damage to baggage (or) belongings. However, the company will assist with any claims made.

Insurance

Helia Travel Agency is fully insured according to the law for its activity, third part liability, work accidents for staff, and car passengers in our vehicles. We recommend all participants ensure your Travel Insurance has adequate coverage for cancellation and refund, luggage, medical expenses and repatriation, death and permanent disability.

Image Use

Helia Travel Agency reserves the right to use without charge any photographs or images of any kind of participants for bona-fide promoting and marketing purposes.

Law

These terms and conditions may only be waived by a manager of Helia Travel Agency in writing. When you sign the registration form you agree to accept all these conditions, and when we accept your reservation we agree to carry out our obligations to you as defined in this document and other information provided to you.

Unforeseeable circumstances and responsibility

You must accept, for participation in a Helia Travel Agency tour, that the normal flexibility of an adventure outdoor activity is necessary, and acknowledge that delays and alterations and their results are possible. Neither Helia Travel Agency nor any person assisting is responsible for any loss, injury, damage, accident, delay or irregularities sustained by the clients including those occurred outside the tour programs. The company does not accept responsibility for losses or expenses due to delay or changes in other services, accident, sickness, weather, strikes, war and other unforeseen circumstances.

Internet service and use of web site

Use of this website, booking request and the contract between participant and Helia Travel Agency is subject to the laws of Slovenia, and you irrevocably submit to the exclusive jurisdiction of the courts of Slovenia. If you are not located in Slovenia, we will not be liable for any breach of any foreign legislation, code or directive as a result of you using the services offered by us, or purchasing any of the travel-related products or services of third party suppliers made available through this website.

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Terms and Conditions prior to Nov 2023

General Terms and Conditions

These conditions are valid from 7.6.2018

Conclusion of the Travel Agreement

By registering, the customer undertakes to enter into a travel agreement with Helia Travel Agency Ltd (hereinafter referred to as Helia Travel Agency). Registration shall take place in writing on the form designated for this purpose. A telephonic, oral or other form of registration with us or one of our partner agencies shall be equally binding. Registration shall be carried out by the registering party for all co-named participants. The registering party firmly agrees to these conditions of travel, including on behalf of and for the co-named participants. The agreement shall come into being upon acceptance by Helia Travel Agency or its partner agencies upon sending the booking confirmation. Subsidiary agreements and amendments to the concluded travel agreement shall require our written confirmation.

Accommodation

Each tour price is per person, generally based on double bedroom occupancy (two persons sharing). In some locations participants may occupy larger rooms/suites/apartments for more than two persons. Participants signing up individually, if they wish so, will be assigned roommates of the same sex. In most tours there are a limited number of single-occupancy rooms available for those paying the extra supplement. Singles supplement will only be charged for those requiring single-occupancy rooms. Daily breakfast will be provided at the hotels. If booked extra, dinner will be provided at a standard restaurant, beverages will be provided by the clients.

Prices

Prices are presented in Euros (€). Prices are guaranteed independently of exchange rate variations. Our prices include only what is listed in programmes and do not include airfares or other transportation costs to and from Slovenia.

Reservations and Deposit

Filling in and sending the online booking form or providing the relevant data via electronic message, fax or telephone to Helia Travel Agency is a conclusion of a binging travel arrangement. Within 8 days a deposit of 30% of final amount must be paid. Payment can be made: by credit card (Mastercard / Eurocard, Visa or American Express) or bank draft.  We accept major credit cards over the phone, fax or email.

Final Payment

Final payment is due 14 days before the tour begins. If paying by credit card, this amount will be automatically deducted.

Cancellation and Refund Policy

If you cancel your booking the following cancellation scale applies:

- up to 56 days prior to holiday start date - 20% of total holiday cost

- 35 to 55 days prior to holiday start date - 40% of total holiday cost

- 28 to 35 days prior to holiday start date - 70% of total holiday cost

- 1 to 27 days prior to holiday start date - 90% of total holiday cost

- no show on arrival day or interruption of your tour - 100% costs

Cancellations must be made in writing; the date it's received in the Helia Travel Agency office, is the date that applies for refund policies.

Participants

Helia Travel Agency reserves the right to refuse participation prior to or during a trip to any individual whose behaviour and/or attitude interferes with the general enjoyment and well-being of other tour members and if anyone, participant or Helia Travel Agency staff, is endangered by this individual. In case any of the above mentioned happens Helia Travel Agency will not be liable to refund or pay any compensations as such. In no case is Helia Travel Agency liable to refund for unused services.

Rights of the Travel agent

Helia Travel Agency reserves the right to change itineraries or tour arrangements if necessary or by what is known as "force majeure". In the case of a tour cancellation by Helia Travel Agency, registered participants will be refunded in total amounts paid to Helia Travel Agency which is not liable for any payments or compensation due to additional expenses such as non-refundable advance purchase airline tickets.

Baggage

One piece of baggage not exceeding 20 kgs (44 lbs) per person is allowed. The company is not responsible for any loss or damage to baggage (or) belonging. However, the company will assist with any claims made.

Insurance

Helia Travel Agency is fully insured according to the law for its activity, third part liability, work accidents for staff, and car passengers in our vehicles. We recommend all participants ensure your Travel Insurance has adequate coverage for cancellation and refund, luggage, medical expenses and repatriation, death and permanent disability.

Image Use

Helia Travel Agency reserves the right to use without charge any photographs or images of any kind of participants for bona fide promoting and marketing purposes.

Law

These terms and conditions may only be waived by a manager of Helia Travel Agency in writing. When you sign the registration form you agree to accept all these conditions, and when we accept your reservation we agree to carry out our obligations to you as defined in this document and other information provided to you.

Unforeseeable circumstances and responsibility

You must accept, for participation in a Helia Travel Agency tour, that the normal flexibility of an adventure outdoor activity is necessary, and acknowledge that delays and alterations and their results are possible. Neither Helia Travel Agency nor any person assisting is responsible for any loss, injury, damage, accident, delay or irregularities sustained by the clients including those occurred outside the tour programs. The company does not accept responsibility for losses or expenses due to delay or changes in other services, accident, sickness, weather, strikes, war and other unforeseen circumstances.

Internet service and use of web site

Use of this website, booking request and the contract between participant and Helia Travel Agency is subject to the laws of Slovenia, and you irrevocably submit to the exclusive jurisdiction of the courts of Slovenia. If you are not located in Slovenia, we will not be liable for any breach of any foreign legislation, code or directive as a result of you using the services offered by us, or purchasing any of the travel-related products or services of third party suppliers made available through this website.