Thai Experience

BOOKINGS FROM 15 DEC 2020:

TERMS & CONDITIONS

In these Booking Terms and Conditions “we”, “us” or “our” mean Intro Travel Pty Ltd (ABN 49 137 992 039), and Intro Travel Ltd - UK (Company Registration Number 06554003), its successors and assignees, and “you” or “your” mean the person, organisation or entity that uses our Site or books or participates in a Tour with us, each a “Party” and collectively “the Parties”.

These Terms form the agreement under which you will use our Site and we will supply our Tours to you. Please read these Terms carefully. Your use of our Site or booking or participation in a Tour, indicates that you have had sufficient opportunity to access these Terms, and that you have read, accepted and will comply with these Terms. If you have any questions, please contact us before using our Site or booking or participating in a Tour, by using the contact details below.

BOOKING TOURS

You may book a Tour from us, using the booking process on our Site. We may, at our discretion, accept or reject any booking of a Tour, for any reason.

If we accept your booking, a confirmation email will be sent to you, attaching details of the Tour, our invoice and a copy of these Terms (Confirmation Email). It is your responsibility to check the booking details (including, in particular, the details of your Tour) provided in the Confirmation Email before paying our invoice.

Your booking will be complete, on your payment of part, or all of, the Fee in accordance with these Terms. Once your booking is complete, you may not cancel your booking other than in accordance with these Terms, including our cancellation policy.

PAYMENT

The Fees are determined by the Tour that you have selected during the booking process and as further particularised in the Confirmation Email.

Fees are to be paid to us using the payment method prescribed on our Site and in accordance with the payment terms in our invoice. You must pay the Fee in full prior to the commencement of your Tour. We may cancel your participation in the Tour if the Fee is not paid to us in full in accordance with these Terms.

Our Fees may change from time to time, at our discretion. It is your responsibility to check our current Fees before you submit your booking through our Site. For the avoidance of doubt, once your booking is complete, the Fee for your Tour will not change.

CANCELLATION POLICY

Following your payment of part or all of the Fees, if you cancel your Tour:

(a) more than 30 days prior to the start date of the Tour, you will be liable to pay a cancellation fee of 25% of the value of the tour. If applicable, we will refund you the balance of any Fee paid by you; and

(b) within 30 days from the start date of the Tour, you will be liable to pay the Fee in full.

If you cancel on the start date of the Tour or any time thereafter (including by leaving the Tour) or you do not show up for the Tour, you will be liable to pay the Fee in full and no refund will be made to you.

RESCHEDULING OR SUSPENSION

We will notify you as soon as possible if we need to suspend or reschedule a Tour.

If we suspend a Tour because of events or circumstances beyond our reasonable control:

Prior to the start date of the Tour, you will receive a credit of any Fees that have been paid by you that can be used on any future tour with us; and

After the start of the Tour, you will receive a credit of any Fees that have been paid by you on a pro-rata basis.

FORCE MAJEURE

If we have to suspend or make major changes to your tour because of force majeure we will not be liable to refund your monies or pay you compensation. In these such circumstances we will do our best to offer you an alternative date or tour, or a credit towards future travel with us. Force Majeure can include, but is not limited to, war, the threat of war, civil strife, pandemic, terrorist activities or the threat of terrorist activities, acts of governments or local authorities, strikes, industrial disputes, demonstrations, natural disasters, unnatural disasters such as explosions or any similar event which is outside our control.

NAME CHANGES

You may not transfer your Tour to another party. If you are unable to participate in a Tour, the cancellation policy will apply. We may allow you to transfer a Tour, or any amounts of the Fee paid by you, to another party, however we will have no obligation to do so, and this allowance will be made in our absolute discretion.

DATE OR TOUR CHANGES

We understand that your travel plans may change. You must notify of us of any desired start date or tour changes prior to the start date of your tour. Your request for a start date or tour change will be subject to the availability of your desired tour or date.

If the new date or tour is available, and you wish to change:

• more than 30 days prior to the start date of your original tour, the change will be free of charge; or
• within 30 days from the start date of the original confirmed tour, you must pay us a minimum administrative fee of $400 AUD (or £200 GBP for residents of the United Kingdom), for the reasonable costs incurred by us for the change. Additional charges may apply depending on your destination of travel & notice given.
• if the tour you change to is of less value than your original booking, the balance of extra monies paid will remain as credit to be used against any future tour.  

CHANGES TO THE ITINERARY

The Tour itinerary may be subject to change due to unexpected circumstances or events. If we are unable to offer a particular inclusion in the Tour itinerary due to events or circumstances beyond our reasonable control, we will use our best endeavours to replace it with an inclusion of equal or greater value.

AGE AND HEALTH

You must be at least 18 years old, or if you are under 18 years old, obtain the consent of, or during the Tour be under the supervision of, a legal guardian that is at least 18 years old.

Participation in our Tours may involve physical effort and exertion. You must not participate in a Tour if participation in the Tour will adversely affect your physical health and/or medical condition. We recommend that you seek medical advice regarding your participation in any Tours. Your participation in a Tour will be at your own risk, and you agree to sign a waiver form prior to your participation in any Tours.

You are responsible for obtaining any vaccinations or medical information relevant to your destination country.

PASSPORTS, VISAS AND BANKING

You must have a valid passport for the duration of any Tour and for 6 months thereafter. It is your responsibility to have a valid visa throughout the duration of the Tour. We will not be held responsible if you are denied entry to a destination country due to an invalid passport or visa.

If you book a Tour that expressly states that we will apply for a visa and/or bank account on your behalf, you authorise us to prepare and lodge your visa application and/or bank account application, and perform all incidental or related activities, based on the information provided by you. We do not have an impact on, and will not be liable for, the processing time or result of any visa application and/or bank application.

TRAVEL INSURANCE

You must hold and maintain valid travel insurance for participation in any Tours where the destination country is within Asia. We highly recommend holding and maintaining travel insurance when participating in any other Tours (including any Tours in Australia). Please contact us if you require assistance with purchasing travel insurance.

YOUR CONDUCT

When participating on a Tour, you must cooperate with us, and conduct yourself in an appropriate, decent, lawful, non-aggressive, non-bullying and proper manner, and comply with these Terms and any instructions or directions given to you by us or any of our tour guides, at all times.

We may terminate these Terms and request you to leave a Tour if in our view your conduct is inappropriate. If we request you to leave a tour, no refund will be made to you.

You acknowledge and agree that we are unable to control the conduct of you or third parties. You acknowledge and agree that, to the maximum extent permitted by law, we will not be responsible or liable for any conduct of, you or any third party.

YOUR COOPERATION

You agree to do all things, and provide us with such information and documentation necessary, and as we reasonably require for us, to be able to process your booking for a Tour and to provide the Tour to you. This includes, but is not limited to, providing us with your full name, date of birth, passport and passport details or details of any medical conditions. The information and documentation that you provide to us, must be complete, accurate and correct.

PHOTOGRAPHS AND VIDEOS

During your Tour, your tour guide or other group members may take photos or record videos of you participating in the Tour or you may provide us with photos or videos that you have taken. You consent to us publishing such photos and videos and details (including but not limited to your name, location and date) for our marketing purposes including on the Site and social media.

LIMITATION OF LIABILITY

Third Parties: We may provide Tours to you using third parties. We make no representation or warranty about the services provided by third parties, and to the maximum extent permitted by law, we exclude all responsibility and liability for the third party services, or their failure to provide the services.

Warranties: You acknowledge and agree that the information and material on our Site may be inaccurate, incomplete or unavailable from time to time. To the maximum extent permitted by law, all information and material are provided to you without warranties, guarantees, representations or conditions of any kind, either express or implied, and we expressly disclaim all warranties, guarantees, representations or conditions of any kind.

Exclusions: To the maximum extent permitted by law, we exclude all liability, and will have no liability, for:

• the Site or your use of the Site;
• any acts or omissions of you (including your participation in any Tour);
• any acts or omissions of any third party (including, but not limited to any government agency, hotel, tour operator or airline);
• any event or circumstance beyond our reasonable control;
• any information or documentation supplied by you;
• any property loss or damage (including to your baggage) or personal injury, loss or death; and
• any Consequential Loss.

Limitation: To the maximum extent permitted by law, our total liability arising out of or in connection with these Terms, however arising, including under contract, tort (including negligence), in equity, under statute or otherwise, will be limited to us either, at our sole and unfettered discretion, resupplying the relevant Tour to you or paying to you an amount not exceeding the Fees paid by you to us for the Tour the subject of the claim.

Indemnity: You indemnify us from and against all Claims (including legal costs and expenses on a full indemnity basis) resulting from your breach of these Terms.

The obligations under this clause (‘LIMITATION OF LIABILITY AND DISCLAIMERS’) will survive termination of these Terms.

PROMOS AND SALES

Occasionally we will run a sale or promotion for some or all products. These promotions are only valid during the outlined time period shown in the promotion. If no time period is listed INTRO Travel reserves the right to discontinue the promotion at any time. Offers are only valid on new purchases of scheduled INTRO tours. Discounts can not be applied to pre-existing bookings. Discounts are applied to Tour bookings only, and are not applicable to any other items purchased including Private tours and Oz packages. 

DISCOUNTED DEPOSITS

Occasionally we will run a promotion for Deposits at a discounted rate. Unlike other INTRO deposits these discounted deposits are non transferrable, and can not be used on other tours or dates outside of the promotional period. This promotion is only valid during the outlined time period and for the listed tours. If no time period is listed INTRO Travel reserves the right to discontinue the promotion at any time.

PRIVATE TOURS

Private tours are subject to the same terms and conditions as regular tour departures. The only difference is the minimum notice period for any tour or date changes is 30 days without charge.

BOOKINGS BEFORE 15 DEC 2020:
  Full payment must be at least 35 days before your start date. If full payment is not received we will assume that you're not coming and cancel your trip, so please let us know if you need extra time to pay.

DATE CHANGES
  We understand that sometimes plans change. So if, after you have made a booking, you wish to change your date of departure you can. This date change is free if made more than 14 days before your start date. If made within 14 days, an administrative fee of AUD$200 is applicable.

NAME CHANGES
  If you need to cancel your trip but you have a friend who would like to take your place then the normal cancellation & booking policy is applicable. We cannot transfer your booking to another person.

CANCELLATIONS & REFUNDS
  If you need to cancel your booking the following charges will apply:
  If you cancel more than 14 days before your start date there is a 25% cancellation fee.
  If you cancel 14 days or less before your start date full payment will be lost.

No cancellation fees will be waived as a result of the following:
  Injury or sickness, delayed, rescheduled or missed flights, climatic, social or political problems, pandemics, epidemics, bird flu, swine flu, leprosy, shingles, pink eye, rickets or chaffed lips. However, you may be able to have any cancellation fees refunded by your Travel Insurance company - subject to their terms.

CHANGES IN THE ITINERARY

Sometimes it rains. So we might have to change the itinerary. If, due to circumstances beyond our control, we are unable to offer a particular activity, we will replace it with a different activity of equal or greater value.

CONDUCT
  All we ask is that you act responsibly and respectfully. We reserve the right to ask anyone who is causing trouble to leave the group. In the event you are asked to leave the group no refund will be given.

BAGGAGE
  Intro Travel will not be held responsible for any loss or theft of baggage or belongings.
  Travel Insurance is compulsory for ThaIntro.

LIMITATIONS OF LIABILITY
  We cannot be held responsible for any loss as a result of failure of any third-parties (including Airlines, Tour Operators & Hoteliers), however we will give every reasonable assistance in helping you to resolve any dispute. The responsibility of Intro Travel as a Tour Operator is limited. We are not liable for any personal injury, death, damage, loss, accident or delay which may be occasioned either by reason of any defect in any vehicle, or through the acts of default of any company or person engaged in conveying you or carrying out the arrangements of the tour or otherwise in connection therewith.

YOUR PRIVACY & SECURITY
  We will not share your contact details with any third-parties or retain your credit card details for any purpose.