Marvellous North India

Terms and Conditions - Alkof Holidays

All correspondence(s) in respect of Tours / Travel Service bookings should be addressed to M/s. Alkof Holidays (Last Updated: April 1, 2023)

Payments:

For all the services contracted, certain advance payment should be made to hold the booking, on confirmed basis & the balance amount can be paid either before your departure from your country or upon arrival in INDIA but definitely before the commencement of the services. Management personnel's hold the right to decide upon the amount to be paid as advance payment, based on the nature of the service & the time left for the commencement of the service.

Apart from above in some cases like Special Train Journeys, hotels or resorts bookings during the peak season (X-Mas, New Year), full payment is required to be sent in advance.

Mode of Payment: Overseas advance payment can be made through Wire Transfer to our bank.

Cancellation Policy - Alkof Holidays

Effective April 1, 2023, the following cancellation terms apply to all bookings made on our website:

Cancellation Notification:

In the event of canceling tour/travel services for any avoidable/unavoidable reasons, please notify us in writing. The cancellation policy is applicable to new tour bookings made on or after April 1, 2023. Charges will be applied from the date we receive written advice.

Cancellation Charges:

Cancellation Terms Policy (i):

• If you cancel at least 16 days in advance of the scheduled departure, no cancellation fee applies.
• Up to 15 days prior to arrival or No Show: No Refund
• Please Note: Policy (i) applies to tours with 3-star & 3-star deluxe accommodations only, excluding tours with flights/trains/wildlife safari/tours featuring 4-star, 5-star, or 5-star deluxe hotels or customized itineraries.

Cancellation Terms Policy (ii) for Christmas and New Year Tours (20 December to 5 January):

• If you cancel at least 31 days in advance of the scheduled departure, no cancellation fee applies.
• Up to 30 days prior to arrival or No Show: No Refund
• Please Note: Policy (ii) applies to tours with 3-star, 3-star deluxe, & 4-star accommodations only, excluding tours with flights/trains/wildlife safari/tours featuring 5-star or 5-star deluxe hotels or customized itineraries.

Cancellation Terms Policy (iii) for Tours with Flights/Trains/Wildlife Safari's/Ayurveda Tours, Special Festival Tours, or Customized Itineraries:

• If you cancel at least 60 days in advance of the scheduled departure, a 10% cancellation fee applies to the total tour cost + Total cost of Jeep Safaris (Because the moment you book safari tours, we book the safaris to avoid last minute rush.) - Making it total to 25% of the total tour cost.
• If you cancel between 45 to 60 days in advance, a 50% cancellation fee applies to the total tour cost.
• Up to 45 days prior to arrival or No Show: No Refund.
• Please Note: Policy (iii) applies to tours with 3-star, and 4-star hotels/accommodation only. This policy does not includes tour packages with 5-star or 5-star deluxe hotels (Oberoi Hotels & Taj Group of Hotels).

Cancellation Terms Policy (iv) for Tours with 5 Star Accommodation and 5 Star Deluxe Hotels (Oberoi & Taj Group) including Flights/Trains/Wildlife Safari, Special Festival Tours, or Customized Itineraries:

• If you cancel at least 60 days in advance, a 10% cancellation fee applies to the total tour cost for the tours with all 5 star hotels other than 5 star hotels from Taj/Oberoi/Leela Group.
• If you cancel at least 90 days in advance, a 15% cancellation fee applies to the total tour cost for the tours with 5 star hotels from Taj/Oberoi/Leela Group.
• Up to 60 days prior to arrival or No Show: No Refund
• Please Note: Refunds for cancellations after commencement are limited and depend on recoverable amounts from hoteliers/contractors. Date change requests during the cancellation period are considered cancellations, with fees applied as mentioned above. We do not refund for unused hotel accommodation, chartered transportation, missed meals, etc.

Our Liabilities & Limitations:

• Please note that after the finalization of the Tour/ service Cost, if there are any Hike in entrance fees of monuments / museums, Taxes, fuel cost or guide charges – by Govt of India, the same would be charged as extra.
• Alkof Holidays act only in the capacity of agent for the hotels, airlines, transporters, railways & contractors providing other services & all exchange orders, receipts, contracts & tickets issued by us are issued subject to terms & conditions under which these services are provided by them.
• All itineraries are sample itineraries, intended to give you a general idea of the likely trip schedule. Numerous factors such as weather, road conditions, the physical ability of the participants etc. may dictate itinerary changes either before the tour or while on the trail. We reserve the right to change any schedule in the interest of the trip participants' safety, comfort & general well being.
• Our rates are based on the prevailing rates as negotiated by us with the hotels, airlines etc. Hotels and Airlines retain the right to modify the rates without any notice. In case of such changes the rates quoted before the modification, can be changed by us according to the modifications by hotels or airlines. All hotel bookings are based on usual check in and check out time of the hotels until unless indicated in the itinerary.
• We shall not be responsible for any delays & alterations in the programme or expenses incurred – directly or indirectly – due to natural hazards, flight cancellations, accident, breakdown of machinery or equipment's, breakdown of transport, weather, sickness, landslides, political closures or any untoward incidents.
• We shall not be responsible for any loss, injury or damage to person, property, or otherwise in connection with any accommodation, transportation or other services, resulting – directly or indirectly – from any act of GOD, dangers, fire, accident, breakdown in machinery or equipment, breakdown of transport, wars, civil disturbances, strikes, riots, thefts, pilferage's, epidemics, medical or custom department regulations, defaults, or any other causes beyond our control.
• We do not have any insurance policy covering the expenses for accident, sickness, loss due to theft, or any other reasons. Visitors are advised to seek such insurance arrangements in their home country. All baggage's & personal property/s at all times are at the client's risk.

Please Note: We will not be responsible for any costs arising out of unforeseen circumstances like landslides, road blocks, bad weather, etc.