1. If you wish to transfer from one trip or trek to another, 10% of the tour cost will be made to cover office administration. We are happy to accept transfers only providing this does not cause us to cancel the trip or trek you are already booked onto and provided we do not suffer costs incurred from suppliers and airlines relating to your cancellation. Any additional costs incurred as a result of your transfer will be passed on to you.
2. If you want to make changes to your itinerary after we have confirmed your booking we must be notified in writing at least 15 days prior to departure. A fixed fee of US$150 per person will be charged to cover administration and booking cancellation costs. Costs resulting from changing your booking will be passed on to you. Changes made 15 days or less before your departure date will be considered to cancel your original booking and the cancellation charges outlined will be applied.
3. Cancellation must be advised, in writing, and will be effective from the date of receipt by The Company. In the case of group bookings, cancellation of one or more individual places within the group must be received in writing from the person responsible for placing the booking originally and not from individual members of the group.
Cancellation/Amendment Policy:
No refund/changes within 17-day prior to departure date based on the tour operator's time zone.
18-32 days prior to departure date - 25.00% Refund
33-47 days prior to departure date - 50.00% Refund
48 days or more prior to departure date - 75.00% Refund
4. Such terms are adopted in a similar form throughout the travel industry and are designed to protect The Company who is required to make certain advance payments as part of your holiday arrangements. Provided the reason for cancellation falls within the terms of the policy, you may be able to claim cancellation charges back from your insurance company. We strongly suggest you take out insurance at the time of booking to cover against possible cancellation charges. Should you cancel your booking the insurance premium is forfeit.
5. We reserve the right to cancel or modify your holiday. If we have to cancel your holiday before the date of departure, you will have the choice of taking an alternative holiday. Where this is a lower price we will refund the difference and where this is of a higher price you will be expected to pay the difference. Or you can choose to withdraw from the contract with us and accept a full refund. In addition and in appropriate cases, where the full balance has been paid, and where such cancellation is not due to under booking or force majeure (as defined below), we will pay you compensation, which is reasonable given the circumstances in question. Force majeure is defined as unusual and unforeseeable circumstances, beyond our control, the consequences of which neither we nor any of our suppliers could avoid. If a tour is under booked and as a result will not run, we will inform you no later than 6 weeks prior to departure. We cannot be held liable for any loss or damages incurred or any claims due to any cancellation on any account whatsoever.
6. No refund or compensation will be made for any unused air tickets, accommodation or any other activity, service or feature of the trip. A general indication is provided of the itinerary for each adventure holiday, accommodation used, what is included in the price, passport and visa requirements and health formalities. As indications, they are not a contractual obligation on the part of The Company. Changes in any or all of these may be made at any time and we will notify you of any such changes that we become aware of as soon as we are reasonably able to do so. Most holidays will have accompanying detailed Itineraries which can be downloaded from our website or sent out to you on request. We advise you to read these notes carefully before making any booking to ensure you understand the nature of the holiday and what is and is not included in the price. If you have made a booking and, after reading the itinerary, feel you have not fully understood the details of the holiday, you may cancel your booking without penalty and we will refund any monies paid to us. This type of cancellation will only be allowed during the 7 days following our sending the Itineraries to you. Cancellation of this type will not be allowed if your booking is made less than 8 weeks before departure.
7. It must be realized that with adventure travel, changes to an itinerary may occur. Most of our trips operate in developing and/or remote countries and regions and a degree of flexibility is required, sometimes patience and a sense of humor, which are part of the adventure travel experience. We reserve the right to make such changes after we have confirmed your booking and if we do so, we will make the best efforts to inform you before departure and make suitable alternative arrangements. Circumstances may arise where we are forced to alter trip dates, duration or hotel accommodation before leaving your country. Local events may result in delays or alterations. Clients will be informed of any such changes as soon as we know of them and will be invoiced for any additional costs resulting, or refunded any difference as appropriate. During a trip, we will do our best to ensure suitable alternatives and minimal disruptions to your itinerary and any changes will be made in discussion with the group.
8. Your booking is accepted on the understanding that you realize and accept the risks and hazards potentially involved in adventure holidays and that you are mentally and physically capable of undertaking your chosen trip. You must tell us if you have an existing medical condition or disability that might affect your holiday before you make any booking. If in our reasonable opinion, your chosen holiday is not suitable for your medical condition or disability, we reserve the right to cancel the contract if medical or other problems are discovered. In this eventuality, we will give a full refund but no compensation. You are responsible for bringing with you the proper clothing and equipment. Which we advise you about in our printed trip information and pre-departure information pack. The Company is liable for the negligence of its employees and suppliers when they are acting within the scope of their employment or in the provision of the travel arrangements. The company is not liable for any failures that occur in the performance of the travel arrangements which are attributable to the consumer, or attributable to a third party unconnected with the provision of the services and events which are unforeseeable or unavoidable, or which are due to unusual and unforeseeable circumstances beyond the control of the company which could not have been avoided even if all due care had been exercised.
9. All Tibet tours are run strictly under the Tibet Tourism Authority. We or our agents shall not be responsible for any change or cancellation program due to any unavoidable circumstances such as road blockade, flood, snow, political unrest, cancellation of flights, delayed arrivals, sickness or accidents or any changes imposed by the Tibet Tourism Authority. Any resulting additional cost must be borne by clients. Therefore, we advise you to have full medical, personal and cancellation insurance and to ensure that your planned activities are fully covered. Regarding Tiber and Bhutan Tour cent percent of the tour, the cost must be paid before than 45 days than departure.
10. Any information provided by The Company on matters such as permits, visas, vaccinations, climate, clothing, baggage, special equipment etc is provided in good faith but without responsibility on the part of The Company, and the passenger accepts responsibility for obtaining any necessary visas and travel documents required for the holiday.
11. The Company cannot be made liable for the consequences of flight cancellations, strikes, industrial action, riots, government intervention, wars, threat of war, terrorist activity, natural or nuclear disaster, fire, weather conditions, flood, sickness, quarantine, missed departure flights, or other similar events beyond our control. Any additional costs that result, such as extra hotel accommodation or flights or land transfer will be your responsibility and must be paid for directly, at the time.
12. While making an arrangement for joining your group either in Nepal, India, Bhutan and Tibet our responsibility does not commence until the appointed start date and time. We shall not be responsible for any additional expenses incurred by you in order to join the group.
13. Any likeness or image of you secured or taken on any of our holidays may be used by The Company without charge in all media (whether now existing or in the future invented) for bona fide promotional or marketing purposes, including but not limited to, promotional materials of any kind, such as brochures, slides, video shows and the internet.
14. Our trek leaders/guides and ground office staff in Kathmandu or another destination point will do their utmost to ensure that any problems are solved for the benefit of the group as a whole. Signing the booking form signifies your acceptance of their authority to make decisions affecting the group or individuals. For example, he/she may require an individual to leave the group if he/she believes that a person’s health is at risk if an illegal act is committed or their behavior becomes detrimental to the safety, enjoyment and well being of other members of the group. Should the leader take such action, that person would not be entitled to any refund. Similarly, a client leaving a tour en route will not be entitled to any refund unless agreed by the Company Director.
15. The Company including all guides, leaders and anyone working in association with us cannot be held responsible for any accident or mishap that may occur in connection with any part of arrangements or services for a trip. In absence of professional medical assistance, group leaders will provide first aid support if needed, to the best of their ability and judgment. By signing the booking form you agree not to take any legal proceedings against The Company or its employees or associates as a result of any first aid treatment or medicine suggested or administered including advice and suggestion during the trip.
16. Please understand that there are certain hazards involved in adventurous holidays, which you must accept at your own risk. The Company will not be liable for any illness, injury or death sustained during a trip, trek or tour, except due to negligence, nor will it be liable for any uninsured losses of your property. We cannot be held responsible for any loss, damage or accident to any luggage or properties, which at all times are carried at their owner’s risk even when carried by porters or pack animals.
17. If you have a problem or complaint during your holiday, you must inform your guide who will endeavor to put things right. If your complaint is not resolved you should then speak with the Operation Manager or Managing Director in our office in Kathmandu. Please do also submit your complaint in writing to keeping it concise and to the point as this will help us to identify your concerns and to speed up our response to you. If you fail to follow this simple procedure we will have been deprived of the opportunity to investigate and rectify your complaint during your holiday and this may affect your rights under this contract. We agree to independent arbitration should this become necessary.
18. Before confirming your booking we will need to see documentary proof of your insurance policy, which must include satisfactory cover for helicopter rescue, repatriation and cancellation. Should you wish to purchase insurance through The Company, we offer some of the best and most competitive insurance on the market through the Travel Trust Association (TTA).
19. Prices on this website are based on costs for more than 2 people. Single Accommodation, a group less than 2 people, special service may take the additional cost. We will not impose any surcharges on the price of trip arrangements less than 30 days before departure. In addition, if surcharges become necessary before that time we will absorb an amount up to the first 2% (excluding insurance premiums). Surcharges may be imposed to cover dramatic increases in, for example, airline prices if the Sterling/US Dollar rate weakened substantially. The Company will not apply surcharges except in the most unusual circumstances.
20. Passports, visas, vaccinations and other preliminary arrangements are entirely your responsibility and we accept no responsibility in the event that these are not secured in time for departure.
21. The Company’s agents and representatives, other than the Chairman and Directors, are not entitled to promise refunds for whatever reason and The Company will not be bound by any such promise.
22. These booking conditions may only be waived for special individual circumstances by a letter from the Company Directors.
23. The terms and conditions of all agreements made with The Company shall be subject to and governed by, Nepalese jurisdiction.
