By making a Tour Reservation with Bu Country, you accept and agree to our relevant
cancellation and no-show policy, and to any additional (delivery) terms and conditions that may
apply to your Trip including for services rendered and/or products offered by us.
For cancellation due to any reasons (such as illness, change of personal circumstances), the date
on which the request to cancel is received by Bu Country will determine the refund due as
follows:
If you cancel 30 days or more before the start of the tour: No cancellation fee. We will refund
the amount paid less any non-recoverable upfront costs incurred. These upfront costs represent
out of pocket expenses for tickets, transportation deposits and other non-recoverable tour
expenses. Please send us a message to find out what, if any, these costs are.
If you cancel 10 to 29 days before the start of the tour: 20% cancellation fee. If you have paid
for your tour in full, we will issue a refund of 80%. If you paid only a deposit we will refund
only the amount paid in excess of 20% of the tour price.
If you cancel less than 10 days before the start of the tour or if you don’t show up: 100%
cancellation fee.
In case of late arrival or delay on the day of the tour or arrival for the next day, be sure to inform
us in time, so that we know your time of arrival and to avoid canceling your reservation. Bu
Country is not responsible for consequences related to your delay or any cancellation or no-
show fees.
In some cases, Bu Country may cancel a tour due to weather or other circumstances beyond our
control. In this case you may choose between a rescheduling of the tour, a full refund of all
monies paid or a credit towards an alternative tour. If you choose to accept a credit, the
difference in the cost of the alternative tour will be refunded or paid by you as applicable.
Special offers are not eligible for cancellation.
Bu Country is not responsible for any incidental expenses You may have incurred as a result of
the purchase of your tour such as visas, vaccinations, non-refundable flights or loss of
enjoyment, etc.