Terms & Conditions, Guðmundur Jónasson Travel ehf
- GJ-Travel will confirm bookings in writing, either through the website or via email.
- Travel documents will be issued 30 days prior tour start in a PDF format. Therefore, we need your correct email contact. Should you not receive any vouchers or detailed tour itinerary latest 30 days prior to tour start, contact [email protected]
- If booking through a Travel Agent, GJ-Travel reserves the right to charge a 20% deposit to secure space on tour.
- Travel insurance is not included in our tours and packages. We recommend at this time all passengers buy comprehensive travel insurance in your home country that covers the cost should you have to cancel with short notice.
- See day-by-day itinerary and information about tour departure and pick up time, lengths of the tour, prices and more under each individual tour description, trip guide and prices/departures.
- All prices quoted or shown in our tariffs are subject to change without notice, in the event of currency fluctuations, changes to government taxes, or due to any other cost increases beyond GJ-Travel’s control, except for already confirmed and paid bookings.
- GJ-Travel reserves the right to change the confirmed hotel booking. The change of hotel and hotel address will be advised if needed.
- All prices quoted include VAT and other taxes unless otherwise specified.
- Clothing: Sturdy shoes and warm outdoor wear should be worn when travelling in Iceland during any season. Nature is the main attraction on many of the excursions, and a short outdoor walk may be included to fully enjoy the tour.
- Form of payment for online bookings:
Mandatory single room supplement:
- There is a mandatory single room supplement for travellers choosing/selecting a single room, which needs to be added to your booking. If a mandatory single room supplement is not added to your booking, GJ Travel reserves the right to charge extra for the single room supplement.
Cancellation policy for Individual Travelers:
Multi-day fixed departure/SIC tours: A cancellation fee of 20% will be retained by us for cancellations made from 6 to 8 weeks prior to tour start. From 6 weeks until 4 weeks prior to tour start, the fee is 50%. No refund is possible for cancellations less than 4 weeks prior to tour start, or for no shows, and a tour begun, but not completed. GJ-Travel reserves the right to charge a non-refundable booking fee/deposit of up to 20 % in order to secure space on the tour. Final payment is due 6 weeks prior to tour start.
Customized private tours (individuals and groups): Cancellation terms and fees will be stated in the individual price offer. General terms are: EUR 500 non-refundable deposit from moment of booking until 12 weeks prior to tour start, 10% cancellation fee for cancellations 9-12 weeks prior to tour start, 50% cancellation fee for cancellations 5-8 weeks prior to tour start and 100% cancellation fee for cancellations within 28 days prior to tour start or for no shows, and a tour begun but not completed.
Greenland tours:
A deposit of 60% of the tour package price is required to finalise a booking and issue the flight ticket. Unfortunately, we cannot block flight seats and hotel rooms in Greenland without a deposit. Full payment is due 8 weeks before the tour start.
Once the booking is confirmed and up to 8 weeks before departure: Cancellation and changes (of ANY kind) will cost 60% of the tour package price. 8 weeks before departure and until travel date: Cancellation and changes (of ANY kind) will cost 100% of the tour package price.
Trips to Greenland are always subject to weather, fog and ice conditions. Therefore the sequence of the day tours and excursions in Greenland is subject to change, or if needed, an alternative excursion will be operated if available. In addition, delays and flight cancellations between Iceland and Greenland can happen. Therefore we strongly recommend you buy travel insurance in the country of residence to cover any additional travel expenses should your flights be delayed or cancelled due to weather. We recommend not to book any international flight directly after a trip from Greenland. Ideally, stay a minimum of two nights in Iceland after the Greenland trip to avoid the risk of missing an international flight.
Complaints:
Every effort will be made to provide you with the best holiday possible. Should you, for any reason, not be satisfied with the services provided during your stay, please inform our tour guide or a member of our staff so that the situation can be rectified immediately. If you do not bring the complaint to our attention within 24 hours of the problem occurring and give us the opportunity to put things right, we will not be held responsible for the problem. Thank you for your co-operation!
Important Liability:
Guðmundur Jónasson Travel cannot take responsibility for defaults or delays caused by contracting parties. We reserve the right to change routes, itineraries or timetables without prior notice should road, weather conditions or operational situations so dictate. Some tours may also be operated in reverse. No liability is accepted for losses or expenses due to delays or changes of arrival or departure of flights or other services, injury, sickness, accident, strikes, damage, negligence, weather, war or other causes beyond the control of Guðmundur Jónasson Travel. Guðmundur Jónasson Travel can not accept responsibility for arrangements other than those paid for in advance as part of a Guðmundur Jónasson Tour. Extra excursions taken during one of our tours will be the responsibility of that individual operator.
We strongly recommend that all travellers to Iceland have general travel insurance issued in their country of residence. This insurance should also cover all activities, i.e. horse riding, white river rafting, mountain biking etc. which are part of their tour. Your contract will be governed by Icelandic law, and any disputes will be dealt with in the courts of Iceland.
We look forward to welcoming you to Iceland!
Cancellation Policy for Iceland (Seat-In-Coach)
Multi-day fixed departure/SIC tours:
A cancellation fee of 20% will be retained by us for cancellations made from 6 to 8 weeks prior to tour start. From 6 weeks until 4 weeks prior to tour start, the fee is 50%. No
refund is possible for cancellations less than 4 weeks prior to tour start, or for no shows, and a tour begun, but not completed. GJ-Travel reserves the right to charge a
non-refundable booking fee/deposit of up to 20 % in order to secure space on the tour. Final payment is due 6 weeks prior to tour start.
Cancellation Policy for Solar Eclipse 2026 Tours
A cancellation fee of 20% will be retained for cancellations made 6 to 8 months prior totour start. From 6 months to 4 months prior to tour start, the fee is 50%. No refund is possible for cancellations less than 4 months prior to tour start, for no shows or a tour begun, but not completed. GJ-Travel reserves the right to charge a non-refundable booking fee/deposit of up to 20% to secure space on the tour.
