Terms and Conditions of Reservation
1) Ibermundo Travel Group.
Your contract will be with Ibermundo Travel España with tourism license nº CV - M1268 - A, granted by the Ministry of Tourism of Spain since 2009. In addition to your company in Egypt, likewise, member of the association of travel agents of Egypt ( ETAA) (OUR COMPANY IN EGYPT CORRECT EGYPT) .
2) Tour booking
To guarantee your reservation, please do the following:
Notify Ibermundo Travel by sending the reservation request of the desired tour. The form to be filled out is present in all the trips presented on the website.
Ibermundo Travel will contact you to review and agree on the details of your reservation through E-mail, Skype or telephone.
You must confirm these details and then make a partial payment for the excursions according to the applications of the online booking system. If it is the case that you also want to book international and domestic flights you will have to make a payment agreeing with us the total cost of the program and the rest is paid at destination only in Egypt. Payment can be made to the company account through Online for your credit or debit card from our website, a bank transfer, paypal or by credit card (Visa or Master Card via Paypal).
Any modification of the original reservation will be subject to availability and that If we have received the full or partial payment and you voucher of your trip and flights have been issued, administrative taxes will be applied.
3) Payment Fromas
The online payment from our website of the deposit or the full payment of a reservation for a trip, in group or individual, constitutes the consent of all the provisions of the terms and the information contained herein.
You must take into account that in case of paying the rest of the money upon arrival in Egypt, an extra charge equivalent to 4% of the total amount will be applied, this is to cover the processing fees of the bank.
A. By transfer to our bank account:
Our bank details:
Name of the Beneficiary: Amer Ismail Ismail El khouly
Name of the company: bermundo Travel Egypt
Banco: Bank of Alexandria.
Number of the account: 126002847004
Iban:ALEXEG01
BIC - SWIFT: ALEXEGCXXXX
Send A copy of the bank transfer receipt should be sent to the following email: [email protected]
B. By PayPal or Credit Card ONLINE PAYMENT THROUGH THE WEB OF PAYPAL.
You will be sent via email a secure link through PayPal so that you can pay by credit card or PayPal funds if you have a PayPal account.
C. Western Union
In which case you must make the advance payment of 3 months of membership without exceptions. (This is to be able to save commissions in Western Union and for better control on our part.
To make your payment through Western Union, you must follow the following instructions:
Step # 1: Find the Western Union office closest to your home.
Step # 2: Go to the Western Union office and send XXXXXX US dollars (or its equivalent in your local currency) in the name of the following person:
Name: xxxxxxxx
Address: xx
Country: xxxx
Province: xxxx
City: xxxxx
Zip Code: xxx
Phone: xxxxx
(Print this information, they will ask for it at the Western Union office)
Step # 3: Notify your payment to [email protected] with the subject or title "payment by western union" and send me the following information:
Full name of the person who made the shipment.
Country, Province and City from where the shipment was made.
Transfer or transaction number (they will give it to you in Western Union.
IMPORTANT: These data are necessary to collect your shipment, if you do not provide them, it will be impossible to charge your shipment and therefore I can not make the tour or the trip.
Step # 4: Once your payment is verified we will send you the documents of your tour or trip immediately.
4) Cancellation
Cancellations must be received in writing, either by fax or email.
In case of canceling your trip, the following scale of charges will apply:
If you cancel before 35 days before your arrival, 10% of the deposit paid for the tour will be charged to cover the canceled reservation and bank transfers.
If you cancel between 35 and 25 days before your arrival, 25% of the total price of the tour will be charged.
If you cancel between 24 and 15 days before your arrival, 50% of the total price of the tour will be charged.
If you cancel between 14 and 7 days before your arrival, 75% of the total price of the tour will be charged.
If you cancel between 7 and 1 day before your arrival, 100% of the total price of the tour will be charged.
No refunds will be made in case of not presenting the client to a previously agreed reservation.
Additionally, there are cancellation fees for all international and domestic flights in Spain and Egypt. If at any time you cancel the tour, you will be subject to the cancellation fees established by the airline.
5) Refunds
A refund will normally be made to the same account and using the same method used for the original payment. No refunds will be made in case of no-show for an existing reservation.
Refunds are made only through the original payment method.
6) Responsibilities
The liability of the operator of Ibermundo Travel and its affiliates, act only as intermediaries and agents among the participants in all functions related to hotel reservations, services, excursions, travel and transportation of any nature, that are not provided directly by Ibermundo Travel.
All reservations, rates, schedules, accommodations and services are subject to change. All certificates and other travel documents for travel services issued by Ibermundo Travel are subject to the terms and conditions specified by the provider and the laws of the countries in which the services are provided.
Ibermundo Travel reserves the right to refuse, accept or expel any person as a member or participant of any trip, as circumstances require.
Ibermundo Travel. will not be responsible for purchases made by tour members during or out of it.
The issuance or acceptance of the reservation, invoice, receipt or voucher, or the payment of a deposit to conduct a tour, will be proof that the use of the conditions set forth herein is authorized; as well as the notifications and notices provided in our invoices, itineraries, tickets, vouchers, visiting hours, price lists and concert announcements.
7) Complaints and Claims
If you have any complaints during your stay in Egypt, please notify the company (Ibermundo Travel) immediately, as most problems can be solved easily and immediately. If you feel that your problem has not been resolved, please call the company president; but if after returning home you are still not satisfied, you should write to the association of travel agents of Egypt. It is unlikely that you have a complaint that can not be resolved peacefully between us. In the event that the company does not adopt any effective solution, it may, if desired, refer to the Ministry of Tourism of Egypt in Cairo.
