Panama's Best: The Canal, Coffee, and Cloud Forest Escape

 Terms and Conditions as of November 13, 2025

Payment Terms and Conditions & Release of Liability

AGREEMENT

Enrollment in and payment for a service or a package implies agreement and acceptance of the terms and conditions set forth below. 

In this agreement, EcoCircuitos Panama may be referred to as the DMC.

RESERVATIONS

All reservations should be made in writing. 

PAYMENT TERMS

Invoices: An invoice will be issued upon confirmation of services.

Deposits and Payments: 

Upon Program Confirmation

• A deposit of 25% is required to secure the booking. 

• Until a deposit has been received, no services can be guaranteed. 

• Any cancellation fees, surcharges, or nonrefundable deposits charged to EcoCircuitos by individual hotels, airlines or

other third parties will be charged if the booking is cancelled at any time.

Group bookings (block bookings, groups, etc): Deposit requirements may vary. Initial deposits will apply as necessary to 

cover the cost of any hotel reservations, flights or special services which require early payment in order to secure the 

reservation/booking (seasonal variances in suppliers’ terms and conditions policies will also be taken into account). 

Confirmation of final numbers is required no later than 60 days prior to arrival of the group.

The departure date of the Traveler minus 30 days.

• Full payment for the trip is required (All program types).

Any bookings/services confirmed by us to the client during the trip planning stage are subject to availability if payment has not been 

received as per the above payment schedule. 

CANCELLATIONS AND REFUND POLICY

Cancellation must be made in writing. The following charges and refunds will apply when cancellation is made after the booking is 

confirmed by EcoCircuitos.

General Conditions

If a booking is cancelled at any time after being confirmed through TourRadar

• Any non-refundable deposits, surcharges, or third-party fees (such as those charged by hotels, airlines, or other service 

providers) already incurred by EcoCircuitos will be charged to the traveler in addition to the fees listed below.

Cancellation Schedule

91 days or more before arrival:

• Only those non-refundable deposits charged by suppliers to Ecocircuitos

90–46 days before arrival:

• Loss of 10% of the total trip cost, plus any non-refundable accommodation deposits or third-party fees already incurred.

45–31 days before arrival:

• Loss of 25% of the total trip cost, plus any non-refundable accommodation deposits or third-party fees already incurred.

30 days or fewer before arrival:

• 100% of the total trip cost is non-refundable.

We strongly recommend that each client purchase comprehensive trip-cancellation insurance (to be purchased through a 

third-party insurer - not provided by EcoCircuitos, S.A.

POSTPONEMENT POLICY

Postponements must be made in writing. A booking can be postponed for 365 days without any penalties. If a booking is cancelled 

after it has been postponed, the client will incur in a cancellation fee of 100% of the total trip cost. 

General Refund Policy

Refunds will be made in accordance with the Cancellations and Refund Policy mentioned above. No additional refunds will be made for 

no-shows or any unused part of the itinerary whether voluntary, caused by airline delay or cancellation, or any other factor beyond the 

control of EcoCircuitos including but not limited to acts of god (sickness, injury, poor health, weather, etc.) strike, detention, riot, war, 

quarantine, theft, civil disturbances, government regulations or restrictions, third-party or subcontractor negligence, or any other. No 

responsibility can be accepted for expenses incurred due to delay or change in schedule or other causes.

RECOMMENDATION OF INSURANCE

It is highly recommended that all guests insure themselves and their property prior to arrival. We especially advise medical, 

emergency evacuation, and trip cancellation coverage. For the safety of its clients EcoCircuitos reserves the right to use / authorize 

expensive emergency evacuation / rescue operation measures (i.e., Helicopters, Ambulances, etc.), at the financial responsibility of the 

client. 

RESPONSIBILITY

EcoCircuitos, its owners, associates, agents and employees, hereby referred to as EcoCircuitos or we, assume no responsibility for 

injury or death, loss, damage to personal property, delay, or for additional expenses due to acts of god (sickness, injury, poor health, 

weather, etc.) strike, detention, riot, war, quarantine, theft, civil disturbances, government regulations or restrictions, third-party or 

subcontractor negligence, or any other. EcoCircuitos is not responsible for any accidents, delays, inconveniences, expenses, 

mishaps of any kind what so ever, or death resulting entirely or in part from the negligence of others or from causes beyond 

our control. We reserve the right to make changes to and / or substitutions in the itinerary where deemed necessary, for any reason. 

For trips and tours where EcoCircuitos is neither the source nor supplier, as with the use of third-parties or subcontractors we act solely 

as agents and as such assume no responsibility should any supplier fail to supply the service contracted. Personal belonging and 

baggage safety responsibility and risk are assumed entirely by its owner. EcoCircuitos is not responsible for lost or damaged items. 

Some activities or sports EcoCircuitos may take part in or sell to a client may involve extreme risk to personal property or 

life, and may result in loss, serious injury or death. Each individual is responsible for their own safety and for making their 

own decisions, and for using common sense at all times to determine whether or not he or she should take part in any 

activities that EcoCircuitos may take part in or sell. 

Minors are required to use services of EcoCircuitos only after strict revision and under strict supervision of a parent or guardian. 

CONDUCT

We reserve the right to decline, accept or to retain any person as a tour member for any reason that affects the operation of the tour or 

rights or welfare of the other tour members. A refund of the recoverable land tour services is the limit of Ecocircuitos liability in this 

event. 

HEALTH PROBLEMS

Persons with medical conditions, dietary conditions or other health problems should make them known to EcoCircuitos well before 

arrival. We reserve the right to disqualify anyone at anytime for any reason during the tour if it is felt that the individual is physically 

incapable of performing an activity and/or if that individual's continued participation would jeopardize the safety of the group or 

handicap the normal functioning or scheduling of the tour. EcoCircuitos assumes no responsibility for special arrangements necessary 

for or problems experienced by passengers physically unable to participate in the planned activities.

Terms and Conditions for all bookings made prior to November 13, 2025

Payment Terms and Conditions & Release of Liability

AGREEMENT

Enrollment in and payment for a service or a package implies agreement and acceptance of the terms and conditions set forth below. In this agreement, EcoCircuitos Panama may be referred to as the DMC.

­ 

RESERVATIONS

All reservations should be made in writing.

­ 

PAYMENT TERMS

Invoices: An invoice will be issued upon confirmation of services.

Deposits and Payments:

Upon Program Confirmation

• A deposit of 25% is required to secure the booking.
• Until a deposit has been received, no services can be guaranteed.

Group bookings (block bookings, groups, etc): Deposit requirements may vary. Initial deposits will apply as necessary to

cover the cost of any hotel reservations, flights or special services which require early payment in order to secure the

reservation/booking (seasonal variances in suppliers’ terms and conditions policies will also be taken into account).

Confirmation of final numbers is required no later than 60 days prior to arrival of the group.

­ 

The departure date of the Traveler minus 30 days.

• Full payment for the trip is required (All program types).

Any bookings/services confirmed by us to the client during the trip planning stage are subject to availability if payment has not been received as per the above payment schedule.

­ 

CANCELLATIONS AND REFUND POLICY

Cancellation must be made in writing. The following charges and refunds will apply when cancellation is made after the booking is

confirmed by EcoCircuitos.

If a booking is cancelled within 90-46 days prior to arrival date

• Any cancellation fees, surcharges, or nonrefundable deposits charged to EcoCircuitos by individual hotels, airlines or other third parties will be charged.
• Additionally, a cancellation fee of 10% of the total trip cost will apply.
• The remainder of any deposits paid to EcoCircuitos will be credited to your account.

If a booking is cancelled within 45-31 days prior to arrival date

• Any cancellation fees, surcharges, or nonrefundable deposits charged to EcoCircuitos by individual hotels, airlines or other third parties will be charged.
• Additionally, a cancellation fee of 25% of the total trip cost will apply.
• The remainder of any deposits paid to EcoCircuitos will be credited to your account.

If a booking is cancelled within 30 days or less prior to arrival date

• A cancellation fee of 100% of the total trip cost will apply.

We strongly recommend that each client purchase comprehensive trip-cancellation insurance (to be purchased

through a third-party insurer - not provided by EcoCircuitos, S.A.

­ 

POSTPONEMENT POLICY

Postponements must be made in writing. A booking can be postponed for 365 days without any penalties. If a booking is cancelled after it has been postponed, the client will incur in a cancellation fee of 100% of the total trip cost.

­ 

General Refund Policy

Refunds will be made in accordance with the Cancellations and Refund Policy mentioned above. No additional refunds will be made for no-shows or any unused part of the itinerary whether voluntary, caused by airline delay or cancellation, or any other factor beyond the control of EcoCircuitos including but not limited to acts of god (sickness, injury, poor health, weather, etc.) strike, detention, riot, war, quarantine, theft, civil disturbances, government regulations or restrictions, third-party or subcontractor negligence, or any other. No responsibility can be accepted for expenses incurred due to delay or change in schedule or other causes.

­ 

RECOMMENDATION OF INSURANCE

It is highly recommended that all guests insure themselves and their property prior to arrival. We especially advise medical,

emergency evacuation, and trip cancellation coverage. For the safety of its clients EcoCircuitos reserves the right to use / authorize expensive emergency evacuation / rescue operation measures (i.e., Helicopters, Ambulances, etc.), at the financial responsibility of the client.

­ 

RESPONSIBILITY

EcoCircuitos, its owners, associates, agents and employees, hereby referred to as EcoCircuitos or we, assume no responsibility for

injury or death, loss, damage to personal property, delay, or for additional expenses due to acts of god (sickness, injury, poor health, weather, etc.) strike, detention, riot, war, quarantine, theft, civil disturbances, government regulations or restrictions, third-party or subcontractor negligence, or any other. EcoCircuitos is not responsible for any accidents, delays, inconveniences, expenses, mishaps of any kind what so ever, or death resulting entirely or in part from the negligence of others or from causes beyond our control. We reserve the right to make changes to and / or substitutions in the itinerary where deemed necessary, for any reason. For trips and tours where EcoCircuitos is neither the source nor supplier, as with the use of third-parties or subcontractors we act solely as agents and as such assume no responsibility should any supplier fail to supply the service contracted. Personal belonging and baggage safety responsibility and risk are assumed entirely by its owner. EcoCircuitos is not responsible for lost or damaged items.

Some activities or sports EcoCircuitos may take part in or sell to a client may involve extreme risk to personal property or

life, and may result in loss, serious injury or death. Each individual is responsible for their own safety and for making their

own decisions, and for using common sense at all times to determine whether or not he or she should take part in any

activities that EcoCircuitos may take part in or sell.

Minors are required to use services of EcoCircuitos only after strict revision and under strict supervision of a parent or guardian.

­ 

CONDUCT

We reserve the right to decline, accept or to retain any person as a tour member for any reason that affects the operation of the tour or rights or welfare of the other tour members. A refund of the recoverable land tour services is the limit of Ecocircuitos liability in this event.

­ 

HEALTH PROBLEMS

Persons with medical conditions, dietary conditions or other health problems should make them known to EcoCircuitos well before

arrival. We reserve the right to disqualify anyone at anytime for any reason during the tour if it is felt that the individual is physically

incapable of performing an activity and/or if that individual's continued participation would jeopardize the safety of the group or

handicap the normal functioning or scheduling of the tour. EcoCircuitos assumes no responsibility for special arrangements necessary for or problems experienced by passengers physically unable to participate in the planned activities.

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